با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : توصیفی

نویسندگان

1 دانشیار مدیریت رفتار سازمانی، دانشگاه سمنان

2 دانشجوی دکتری مدیریت منابع انسانی، مرکز تحصیلات تکمیلی دانشگاه پیام نور تهران.

3 دانشجوی دکتری مدیریت تکنولوژی، دانشگاه علامه طباطبایی.

چکیده

هدف این پژوهش، تعیین رابطة بین عجین شدن با شغل، رضایت شغلی و تمایل به ترک خدمت 210 نفر از کارکنان20 شعبة بانک ملّت در دو شهر بابل و بابلسر است. طبق جدول کرجسی و مورگان، حداقل حجم نمونه برای انجام این پژوهش، 136 نفر است. این تحقیق با استفاده از روش نمونه‌گیری خوشه‌ای انجام شده و از 150 پرسشنامة توزیع‌شده، 139 پرسشنامه مناسب تحلیل تشخیص داده شدند. این بررسی به روش توصیفی از نوع همبستگی صورت گرفته و برای جمع‌آوری داده‌ها از پرسشنامه‌های استاندارد بهره گرفته شده است. تحلیل داده‌ها با استفاده از الگوی معادلات ساختاری صورت گرفته است. یافته‌های پژوهش نشان می‌دهد که عجین شدن  و رضایت شغلی، رابطه‌ای منفی و معنادار با تمایل به ترک خدمت دارند. همچنین، عجین شدن با شغل، رابطة مثبت و معناداری با رضایت شغلی کارکنان دارد.

کلیدواژه‌ها

عنوان مقاله [English]

Investigating the Effects of Job Involvement on Job Satisfaction and Turnover Intentions

نویسندگان [English]

  • Abbas Ali Rastgar 1
  • Seyyed Mehdi Moosavi Davoodi 2
  • Kiarash Fartash 3

چکیده [English]

 
The aim of this study was to determine the relationship between job involvement, job satisfaction and turnover intentions 210 of 20 employees of branches of Mellat Bank in the city of Babol and Babolsar. According to Morgan table, the minimum sample size for this study, 136 people. The study was conducted using cluster sampling method and the 150 questionnaires distributed, 139 questionnaires were analyzed. The study was descriptive and standardized questionnaires were used to collect data. Data analysis was performed using structural equation modeling. The results show that the combination of job satisfaction, significant negative correlation with turnover intentions. Also, job involvement, there is a significant positive relationship with job satisfaction.

کلیدواژه‌ها [English]

  • Job Involvement
  • Job satisfaction
  • turnover intentions
موسوی داودی، سید مهدی(1391)؛ بررسی رابطة بین هوش معنوی، عدالت سازمانی، رضایت شغلی و رفتار شهروندی سازمانی (مورد مطالعه: کارکنان بانک ملت استان مازندران)، پایان‌نامه کارشناسی ارشد مدیریت اجرایی، دانشگاه سمنان.
Abraham, R. (1999). "The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover", the Journal of Psychology, 133( 4) P.441-55.
Adams, A. & S. Bond (2000). "Hospital Nurses’ Job Satisfaction, Individual and Organizational Characteristics", Journal of Advanced nursing, 32 (3), P.536-543.
Adamson, B.; D. Kenny & J.B. Wilson (1995). "The Impact of Perceived Medical Dominance on the Workplace Satisfaction of Australian and British Nurses", Journal of Advanced Nursing, 21, P.172-183.
Atchinson, T. & E. Lefferts (1975). "The Prediction of Turnover Using Herzberg’s Job Satisfaction Techniques", Personnel Psychology, 25, P.53-64.
Bates, S. (2004). "Getting Engaged", HR Magazine, 49 (2), P.44-51.
Baumruk, R. (2004). "The Missing Link: the Role of Employee Engagement in Business Success", Workspan, 47, P.48-52.
Blau, G. & K. Boal (1989). "Using Job Involvement and Organizational Commitment Interactively to Predict “
Blau, G.J. & K.B. Boal (1987). "Conceptualizing How Job Involvement and Organizational Commitment Effect Turnover and Absenteeism", Academy of Management Review, P.288-300.
Britt, T.W.; A.B. Adler & P.T. Bartone (2001). "Deriving Benefits from Stressful Events: The Role of Engagement in Meaningful Work and Hardiness", Journal of Occupational Health Psychology, 6, P.53-63.
Gebauer, J. & D. Lowman (2009). Closing the Engagement Gap: How Great Companies Unlock Employee Potential for Superior Results, New York, Portfolio Penguin.
Hackman, J.R. & G.R. Oldham (1980). Work Redesign, Reading, MA: Addison-Wesley.
Harter, J.K. & F.L. Schmidt (2006). "Conceptual Versus Empirical Distinctions Among Constructs: Implications for Discriminant Validity", Industrial and Organizational Psychology: Perspectives on Science and Practice, 1(1), P.36-39.
Harter, J.K.; F.L. Schmidt & T.L. Hayes (2002). "Business-Unit-Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis", Journal of Applied Psychology, 87, P.268-279.
Hartline, M.D. &, C.J. Keith (1996). "Employee Performance Cues in a Hotel
 
Service Environment: Influence on Perceived Service Quality, Value, and Word-of-Mouth Intentions", Journal of Business Research, 35, P.207-215.
 Hellman, C. M. (1997). "Job Satisfaction and Intent to Leave", the Journal of Social Psychology, 137 (6), P.677-689.
 Herzberg, F. (1966). Work and the Nature of Man, Cleveland: World Publishing. OCLC 243610.
 Herzberg, F. (1968). "One More Time: How Do You Motivate Employees?", Harvard Business Review, 46 (1), P.53-62.
 Herzberg, F.; B. Mausner & B.B. Snyderman (1959). The Motivation to Work (2nd ed.), New York,
 Hinkin, T.R. & J.B. Tracey (2000). "The Cost of Turnover", Cornell Hotel and Restaurant Administration Quarterly, 41 (3), P.14-21.
 Hinkin, T.R., & J. B. Tracey (2008). "Contextual Factors and Cost Profiles Associated with Employee Turnover", Cornell Hospitality Quarterly, 49 (1), P.12-27.
 Hom, P.W. & R.W. Griffeth (1995). "The Employee Turnover Process", Research in Personnel and Human Resources Management, 13 (3), P.245-93.
 Huselid, M.A. & N.E. Day (1991). "Organizational Commitment, Job Involvement, and Turnover: A Substantive and Methodological Analysis", Journal of Applied Psychology, 76 (3), P.380-391.
 Irvine, D.M. & M.G. Evans (1995). "Job Satisfaction and Turnover Among Nurses: Integrating Research Findings Across Studies", Nursing Research, 44 (4), P.246-253.
 Johnson, G. (2004), "Otherwise Engaged", Training, 41 (10), P.4.
 Kahn, W.A. (1990). "Psychological Conditions of Personal Engagement and Disengagement at Work", Academy of Management Journal, 33, P.692-724.
 Kahn, W.A. (1992). "To be Full there: Psychological Presence at Work", Human Relations, 45, P.321-4.
 Keyes (2003). "Well-Being in the Workplace and its Relationship to Business Outcomes: A Review of the Gallup Studies". In C.L.M. Keyes & J. Haidt (Eds.), Flourishing: Positive psychology and the life well-lived (P.205–224). Washington, DC: American Psychological Association.
 Knoop, R. (1995). Relationships Among Job Involvement, Job Satisfaction, and Organizational Commitment for Nurses", The Journal of Psychology, 129 (6), P.643-649.
 Korunka, C.; P.L.T. Hoonakker & P. Carayon (2005). "A Universal Turnover Model for the IT Work Force -A Replication Study, Human Factors", Carayon, Kleiner, Robertson and Hoonakker (ed), Organizational Design and Management, VIII", Santa Monica, CA: IEA Press, P.467–472.
 Kowalski, B. (2003). "The Engagement Gap", Training, 40 (4), P.62.
 Krejcie, R.V. & D.W. Morgan (1970). "Determining Sample Size for Research Activities", Educational and Psychological Measurement, 30, P.607-610.
 Lawler, E.E. & D.T. Hall (1970). "Relationship of Job Characteristics to Job Involvement, Satisfaction, and Intrinsic Motivation", Journal of Applied Psychology, 54 (4), P.305.
 Lee, F.K. (1998). "Job Satisfaction and Autonomy of Hong Kong Registered Nurses", Journal of Advanced Nursing, 27, P.355-363.
 Locke, E.A. (1976). "The Nature and Causes of Job Satisfaction", In Handbook of Industrial and Organizational Psychology, 3, 1297-1349. Palo Alto: Consulting Psychologists Press.
 Lundh, U. (1999). "Job Satisfaction among Swedish Nurses and Laboratory Technologists", British Journal of Nursing, 8 (14), P.948-952.
 Manley, H., (1996). "Hospitality Head Hunting", Australian Hotelier, April, P.8–11.
 Mannheim, B.; Y. Baruch & J. Tal (1997). "Alternative Models for Antecedents and Outcomes of Work Centrality and Job Satisfaction of High-Tech Personnel", Human Relations, 50, 12, P.1537–61.
 Martin, T.N. & J.C. Hafer (1995). "The Multiplicative Interaction Effects of Job Involvement and Organizational Commitment on the Turnover Intentions of Full-and Part-time Employees", Journal of Vocational Behavior, 46 (3), P.310-331.
 aslach, C.; W.B. Schaufelli & M.P. Leiter (2001). "Job Burnout", Annual Review of Psychology, 52, P.397-422.
 Maslow, A.H. (1943). "A Theory of Human Motivation", Psychological Review, 50 (4), P.370-96.
 Mathieu, J.E. & D.M. Zajac (1990). "A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment", Psychological Bulletin, 108(2), P.171–194.
 May, D.R.; R.L. Gilson & L.M. Harter (2004). "The Psychological Conditions of Meaningfulness, Safety and Availability and the Engagement of the Human Spirit at Work", Journal of Occupational & Organizational Psychology, 77, P.11-37.
 Mobley, W.H. (1977). "Intermediate Linkages in the Relationship between Job Satisfaction and Employee Turnover", Journal of Applied Psychology, 62 (2), P.237-240.
 Mottaz, C.J. (1988). "Work Satisfaction Among Hospital Nurses", Hospital and Health Services Administration, 33 (1), P.57-74.
 Nadiri, H. & C. Tanova (2010). "An Investigation of the Role of Justice in Turnover intentions, Job Satisfaction, and Organizational Citizenship Behavior in Hospitality Industry", International Journal of Hospitality Management, 29, P.33-41.
 Nelson, D.L. &, B.L. Simmons (2003). "Health Psychology and Work Stress: A more Positive Approach". In J.C. Quick & L. Tetrick (Eds.), Handbook of Occupational Health Psychology (P.97-117). Washington DC.
 Nolan, M.; J. Nolan & G. Grant (1995). "Maintaining Nurses’ Job Satisfaction and Morale", British Journal of Nursing, 4, 19, P.1148-1154.
 Perrin, T. (2003). The 2003 Towers Perrin Talent Report: Working Today: Understanding what Drives Employee Engagement, Stamford, CT, Research Report.
 Perrin, T. (2005). Winning Strategies for a Global Workforce: Attracting, Retaining, and Engaging Employees for Competitive Advantage, Towers Perrin Global Workforce Study Executive Report TP449-05, Towers Perrin, Stamford, CT.
 Perrin, T. (2006). Managing Global Pay and Benefits (2005-2006 Worldwide Total Remuneration Survey Report). Stamford, CT: Towers Perrin.
 Perrin, T. (2007). "Global Workforce Study", Available from www. Towers Watson. Com.
 Perrin, T. (2008). Closing the Engagement Gap: A Road Map for Driving Superior Business Performance, Towers Perrin Global Workforce Study 2007-2008.
 Pizam, A. & S.W. Thornburg (2000). "Absenteeism and Voluntary Turnover in Central Florida Hotels: a Pilot Study", International Journal of Hospitality Management, 19 (2), P.211-217.
 Porter, L.W.; R.M. Steers, R.T. Mowday & P.V. Boulian (1974). "Organizational Commitment, Job Satisfaction, and Turnover Among Psychiatric Technicians", Journal of Applied Psychology, 59 (5), P.603.
 Price, M. (2002). "Job Satisfaction of Registered Nurses Working in an Acute Hospital", British Journal of Nursing, 11 (4), P.275-280.
 Rahman, A.; N. Raza & M.I. Ramay (2008). "Measuring Turnover Intention: A Study of IT Professionals in Pakistan", International Review of Business Research Papers, 4( 3) P.45–55.
 Rath, T. (2007). Vital Friends, New York, Gallup Press.
 Rath, T.; B. Conchie & T. Magazine (2009). "Finding Your Leadership Strengths", Gallup Management Journal, (12), 73.
 Richman, A. (2006). "Everyone Wants an Engaged Workforce How Can you Create it?", Workspan, Vol. 49, pp. 36-9.
 Robbins, S.P. & T.A. Judge (2012). Organizational Behavior (12th edition), Prentice Hall PTR.
 Saks, A.M. (2006). "Antecedents and Consequences of Employee Engagement", Journal of Management Psychology, 21 (7), P.600-619.
 Schaufeli, W. & A. Bakker (2003). Utrecht Work Engagement Scale, Preliminary Manual, Occupational Health Psychology Unit, Utrecht University.
 Shaw, J.D.; J.E. Delery, G.D. Jenkins & N. Gupta (1998). "An Organization-Level Analysis of Voluntary and Involuntary Turnover", Academy of Management Review, 41(5), P.511-525.
 Shaw, K. (2005). "An Engagement Strategy Process for Communicators", Strategic Communication Management, Vol.9, No.3, pp. 26-9.
 Shore, L.M. & H.J. Martin (1989). "Job Satisfaction and Organizational Commitment in Relation to Work Performance and Turnover Intentions", Human Relations, 42, P.625–638.
 Spector, P.E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences (Vol. 3), SAGE Publications, Incorporated.
 Stamps, P.L. & E.B. Piedmont (1986). Nurses and Work Satisfaction, Health Administration Press, Michigan.
 Tanova, C. & B. Holtom (2008). "Using Job Embeddedness Factors to Explain Voluntary Turnover in Four European Countries", The International Journal of Human Resource Management, 19 (9), P.1553-1568.
 Tzeng, H.M. (2002a). "The Influence of Nurses’ Working Motivation and Job Satisfaction on Intention to Quit: an Empirical Investigation in Taiwan", International Journal of Nursing Studies, 39, P.867-878.
 Tzeng, H.M. (2002b). "Satisfying Nurses on Job Factors they Care about: a Taiwanese Perceptive", Journal of Nursing Administration, 32 (60), P.306-309.
 Vroom, V. (1964). Work and Motivation, New York, Wiley.
 Wagner, R. & J.K. Harter (2006). 12: The Elements of Great Managing (P.185). New York, Gallup Press.
 Wittmer, J.L. & J.E. Martin (2011). "Work and Personal Role Involvement of Part-Time Employees: Implications for Attitudes and Turnover Intentions", Journal of Organizational Behavior, 32 (5), P.767-787.
 Wood, S.; M. Van Veldhoven, M. Croon & L.M. de Menezes (2012). "Enriched Job Design, High Involvement Management and Organizational Performance: The Mediating Roles of Job Satisfaction and Well-Being", Human Relations, 65 (4), P.419-445.
 Yoon, M.H.; E.B. Sharon & S. Jaeboem (2001). "The Effect of Work Climate on Critical Employee and Customer Outcomes", International Journal of Service Industry Management, 12( 5) P.500-521.