با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : اکتشافی

نویسندگان

1 دانشیار گروه مدیریت، دانشگاه سمنان، سمنان، ایران

2 استادیار گروه مدیریت، دانشگاه بجنورد، بجنورد، ایران.

3 دانشجوی دکتری مدیریت رفتاری، دانشگاه سمنان، سمنان، ایران

چکیده

هدف این پژوهش بررسی شایستگی­های عاطفی اجتماعی در ارتباطات سازمانی، شناسایی ابعاد مهم آن و تعیین نحوة تعامل بین آنها است. پژوهش حاضر کاربردی و توسعه­ای بوده و شامل دو بخش کمی و کیفی با استفاده از روش مدل­سازی ساختاری تفسیری است. جامعه آماری پژوهش تمامی خبرگان دانشگاهی کشور درزمینة ارتباطات سازمانی هستند؛ که 15 نفر از آنها به روش نمونه­گیری گلوله­برفی به­عنوان نمونه انتخاب شدند. ابزار گردآوری داده­ها یک جدول ماتریسی محقق ساخته می­باشد که براساس مقایسه­های زوجی ما بین مؤلفه­های پژوهش به صورت یک ماتریس مربعی طراحی شده است. نتایج پژوهش موجب شناسایی 11 بعد از ابعاد مهم شایستگی­ عاطفی اجتماعی شد. همچنین نتایج نشان داد دانش عاطفی اجتماعی، خودآگاهی، خودمدیریتی، و خودانگیزشی به دیگر ابعاد قدرت تأثیرگذاری بیشتری بر شایستگی­ عاطفی اجتماعی داشتند. براساس نتایج این پژوهش می­توان گفت ابعاد شایستگی عاطفی اجتماعی در سطوح مختلف بر یکدیگر مؤثرند و تغییر در کیفیت هر یک از آنها موجب تغییر در کیفیت ارتباطات سازمانی ­خواهد شد.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

An Interpretive Structural Model of Socio-Emotional Competencies in the Organizational Communication

نویسندگان [English]

  • Hossein Damghanian1 1
  • Mohammad Shikhzadeh 2
  • Mohammad Yazdani Ziarat 3

1 Associate Professor of Management, Semnan University, Semnan, Iran

2 Associate Professor of Management, University of Bojnord, Bojnord, Iran.

3 Ph.D Candidate in Behavioral Management, Semnan University, Semnan, Iran

چکیده [English]

The purpose of this study is to examine the Socio-Emotional competencies (SEC) in the organizational communication, identification of its important components and determine the quality of interaction between them.­ This research is an applied and developmental as well as quantitative and qualitative by using interpretive structural modeling method. The study Statistics population is consisted of all Iranian academic experts in the organizational communication; that 15 peoples of them were selected using snowball sampling as statistical sample. The data collection tool is a researcher made matrix table; which designed based on paired comparisons between the components of the research as a square matrix. The results led to identification of 11 important components of SEC; that were placed at 8 different levels of interaction. Also, The Results showed socio-emotional knowledge, Self-awareness, self-management, self-motivation had more effective than other components on SEC. According to the results, we can say that the components of SEC at different levels have effect together, and changes in the quality of each component cause changes in quality of the organizational communication.

کلیدواژه‌ها [English]

  • Organizational Communication
  • Competence
  • socio-emotional competencies
  • Interpretive Structural Modeling
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