Pathology
Mehdi Kheir Andish; Gholam Reza Shakeri Navaei; Abdolreza Ghanizadeh; Amin Bazyar
Volume 4, Issue 2 , April 2016, , Pages 117-136
Abstract
The fifth season of countrywide service management deals with the usage of information technology and administrative service. In this law, executive agencies obliged to present their operable processes and work method electronically aiming at activities' efficiency, service quality improvement, expedition ...
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The fifth season of countrywide service management deals with the usage of information technology and administrative service. In this law, executive agencies obliged to present their operable processes and work method electronically aiming at activities' efficiency, service quality improvement, expedition and facilitation presenting services to citizenship and also struggle to create information infrastructures and performing issues based on information technology in administrative services. For the present, several years is passing over executing the law and its effectiveness pathology is necessary. Present research was accomplished aiming at pathology of the effectiveness of countrywide service management law in information technology and administrative service department. The research is an applied research and a survey descriptive one in terms of purpose. The research statistical universe included staff employees at ministry of economy and finance with bachelor's degree and higher. Sample size was determined by Morgan table. To gather data, a questionnaire, designed by the researcher, was used and its reliability was confirmed by Cronbach's Alpha. Data analysis was done through confirmatory factor analysis and one-sample t-test. Results showed that information technology and administrative services application have improved service quality, information quality, information usage, process fulfillment and organization's flexibility. In addition, executing countrywide services law causes services quality improvement at the first priority and process fulfillment improvement at the last priority.
Masood Poorkiani; Senjer Salajegheh; Fazlollah Zare Poor Nasirabadi
Volume 3, Issue 1 , January 2015, , Pages 7-24
Abstract
Civil Service Management Act was passed in Parliament in 2007 and the 5-year pilot period begins.Since the law is an example of public policy making, study the suffering and executive barriers, in addition to being able to improve the law provides, can lead to learning in the field of public policy.The ...
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Civil Service Management Act was passed in Parliament in 2007 and the 5-year pilot period begins.Since the law is an example of public policy making, study the suffering and executive barriers, in addition to being able to improve the law provides, can lead to learning in the field of public policy.The paper is based on research with the aim of identifying injuries and prioritizing these obstacles and barriers to implementation of the Civil Service Management Code, has been developed.In the present study using focus group discussion by senior management experts and taking advantage of the method of qualitative research has been done. Also, content analysis means a scientific analysis of communication messages and Shannon entropy as a way of ensuring that the value of the content of a message shows have been used in research. The results showed that barriers to logic, coherence and realism, structure and resources, the legal environment, the concept and the writing, review and supervision of employees and managers, and theoretical backing to have the highest to the lowest importance as barriers to implementation effective management of the civil service.
