Modeling
Manijeh Ahmadi; Saeid Abdolmaleki; Mansoor Aghakhani
Abstract
The present research aimed to explain the mediating effect of empowerment in the relationship between transformational leadership and employee satisfaction in Iran Khodro Diesel Company. The method was quantitative and practical in terms of purpose, descriptive survey in terms of nature, and correlation ...
Read More
The present research aimed to explain the mediating effect of empowerment in the relationship between transformational leadership and employee satisfaction in Iran Khodro Diesel Company. The method was quantitative and practical in terms of purpose, descriptive survey in terms of nature, and correlation and path analysis in terms of implementation. Statistical society includes all supervisors of Iran Khodro Diesel Company, numbering 150 people, and due to its small size, all members were selected as a sample using the whole number method. The research tools were the questionnaire of empowerment (Laschinger et al., 2001), transformational leadership (Bass and Auliou, 2004), and job satisfaction (Hackman and Oldham, 1976) which their validity was checked and verified by formal and content methods and their reliability was obtained through Cronbach's Alpha (0.81). The data were analyzed in the descriptive and inferential sections. The results showed that transformational leadership has a positive and significant effect on empowerment (effect coefficient 0.77), empowerment on employees’ job satisfaction (effect coefficient 0.67), and transformational leadership on employees’ job satisfaction (effect coefficient 0.66). The effect of transformational leadership on the empowerment and employees’ job satisfaction shows that managers of Iran Khodro Diesel Company should pay attention to the topic of transformational leadership, empowerment, and their components by knowing the importance of each of the above variables; take more effective steps to improve the employees’ job satisfaction of and create the conditions for improving the quality of products and increasing customer’s satisfaction favorably.
Nusrat Alsadat Ghorabi; Nusrat Alsadat Ghorabi
Abstract
The purpose of outsourcing is productivity and it is accomplished through assigning tasks to out of the organization. There are different factors including the perspective of the managers which would effect the success of the outsourcing. To be aware of the perspective of the managers who are related ...
Read More
The purpose of outsourcing is productivity and it is accomplished through assigning tasks to out of the organization. There are different factors including the perspective of the managers which would effect the success of the outsourcing. To be aware of the perspective of the managers who are related to outsourcing would facilitate the whole process.The purpose of this study was to identify managers, view in outsourcing organizational activities of organizations in the Ahwaz city by examining the mentalities of the participants. The research method is applied in terms of the purpose and the method of data collection, which is used in the methodology of Q. The participants of the study included 11 managers of public organizations in Ahwaz, who had direct relevance to the research. The discourse space of the present study was gathered from a variety of sources. After evaluating and summarizing the discourse space by the expert, 32 sentences were selected as examples of phrases Q. After collecting the data from Q sorting, this information was analyzed by Q factor analysis. The results showed that four distinct mental patterns can be identified among managers of government organizations regarding the outsourcing of organizational activities, which accounts for ./72 of the total variance explained. These four mental patterns were named with titles “utilitarianism", "organizational agility", "empowerment and competitiveness, respectively.
Saeed Jafarinia; Rasool Darvishon Nejad
Volume 2, Issue 2 , April 2014, , Pages 51-65
Abstract
This study, in an attempt to assess the impact of employee empowerment on customer loyalty with emphasis on the role of intermediary service quality and customer satisfaction in the banking industry. The aim of this research is descriptive and functional. The study population included all employees and ...
Read More
This study, in an attempt to assess the impact of employee empowerment on customer loyalty with emphasis on the role of intermediary service quality and customer satisfaction in the banking industry. The aim of this research is descriptive and functional. The study population included all employees and 53 branches of Bank Melli Iran in the city of Ahvaz. To collect data and measure the variables used two questionnaires based on Likert scale. In order to analyze and assess the hypothesis that an approach based on technology, Partial Least Squares variance, Smart-PLS software was used.The results show that empowering employees through the mediation service quality has an impact on customer loyalty, but through the mediator does not affect customer satisfaction on customer loyalty.
