Payame Noor University Public Organizations Management 2322-522X 12 4 2024 10 22 Identifying the Expectations of Working Generations X, Y and Z from the Compensation Process (Salaries, Benefits and Rewards) in Tejarat Bank Identifying the Expectations of Working Generations X, Y and Z from the Compensation Process (Salaries, Benefits and Rewards) in Tejarat Bank 167 186 11416 10.30473/ipom.2024.72159.5023 FA Farnaz Nasiri MSc. Department of Leadership and Human Capital, University of Tehran, Tehran, Iran. Abbas Nargesian Associate Professor, Department of Leadership and Human Capital, University of Tehran, Tehran, Iran. 0000-0003-0598-5630 Aryan Gholipor Professor, Department of Leadership and Human Capital, University of Tehran, Tehran, Iran. Journal Article 2024 07 23 Today, more than ever before, organizations are faced with the diversity of human resources, which is considered the most important effective factor and competitive advantage, and one of the factors of this diversity, in addition to the existing differences, is the difference between generations, which has always been a factor in creating problems and has received less attention in researches. In this research, the expectations of working generations from the compensation process of human resources services based on the 34000 model in Tejarat Bank were identified. The upcoming research is applied in terms of purpose and descriptive in terms of data collection. The philosophy of interpretive research, the approach of inductive theory development, the methodological choice of research is qualitative, the research strategy is theme analysis, the time horizon of research is cross-sectional, and the data collection tool is semi-structured interview. Therefore, using the maximum diversity sampling method, a semi-structured interview was conducted with 30 personnel of X, Y and Z working generations in the human capital management of Tejarat Bank. A total of 30 interviews and their analysis led to the identification of 3 main themes, 23 sub-themes and 79 conceptual categories. The identification of the expectations of working generations from the service compensation process was based on the mentioned model, and based on the research findings in the service compensation process, due to the economic conditions governing the society, the needs of all three generations are similar in most of the themes, and there are also differences in the details. At the end of the article, the limitations of the research are mentioned and suggestions for future research are presented. Today, more than ever before, organizations are faced with the diversity of human resources, which is considered the most important effective factor and competitive advantage, and one of the factors of this diversity, in addition to the existing differences, is the difference between generations, which has always been a factor in creating problems and has received less attention in researches. In this research, the expectations of working generations from the compensation process of human resources services based on the 34000 model in Tejarat Bank were identified. The upcoming research is applied in terms of purpose and descriptive in terms of data collection. The philosophy of interpretive research, the approach of inductive theory development, the methodological choice of research is qualitative, the research strategy is theme analysis, the time horizon of research is cross-sectional, and the data collection tool is semi-structured interview. Therefore, using the maximum diversity sampling method, a semi-structured interview was conducted with 30 personnel of X, Y and Z working generations in the human capital management of Tejarat Bank. A total of 30 interviews and their analysis led to the identification of 3 main themes, 23 sub-themes and 79 conceptual categories. The identification of the expectations of working generations from the service compensation process was based on the mentioned model, and based on the research findings in the service compensation process, due to the economic conditions governing the society, the needs of all three generations are similar in most of the themes, and there are also differences in the details. At the end of the article, the limitations of the research are mentioned and suggestions for future research are presented. https://ipom.journals.pnu.ac.ir/article_11416_7edb2930b9c8586a1a02b34b596cc1ce.pdf