Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Understanding How to Form Organizational Intimacy Using Grounded Theory Understanding How to Form Organizational Intimacy Using Grounded Theory 11 26 5636 10.30473/ipom.2019.40971.3225 FA OZRA Jaberimanesh M. A of Department of public Administration, University of Ilam, Ilam, Iran. Ardeshir Shir Associate professor of Department of Management, University of Ilam, Ilam, Iran. Mohamad Taban Assistant professor of Department of Management, University of Ilam Ilam, Iran. Journal Article 2018 09 06 Intimacy at workplace can be regarded as a relation, interaction, and making communication through sharing work needs with other employees so that they can reach to a deep understanding and sensitivity towards work problems. This study was done with the aim of understanding the process of forming organizational intimacy. Research method was a qualitative method based on grounded theory. In order to gathering data, semi-structured interviews were applied. Strauss and Corbin method and also paradigm model were used to analyzing data. Population of present study consisted from organizational and management experts. Sampling of study was done through meaningful snowball sampling way based on which 17 interviews with organizational and management experts were implemented. Results of these interviews was a body of basic themes gathered through open coding process, out of which some categories were extracted. At axial coding stage, the link between categories was established and subsequently selective coding stage was implemented. During this study, causal conditions of organizational intimacy were categorized into organizational justice factors, employees' welfare, work independency, optimism, mutual recognition, promotion, and individual characteristics. Empathy and sympathy were mentioned at core category or phenomenon. Identified codes for interfering factors included participation and performance evaluation system. Positive outcome was employees' satisfaction and negative one was lack of taking responsibilities. Intimacy at workplace can be regarded as a relation, interaction, and making communication through sharing work needs with other employees so that they can reach to a deep understanding and sensitivity towards work problems. This study was done with the aim of understanding the process of forming organizational intimacy. Research method was a qualitative method based on grounded theory. In order to gathering data, semi-structured interviews were applied. Strauss and Corbin method and also paradigm model were used to analyzing data. Population of present study consisted from organizational and management experts. Sampling of study was done through meaningful snowball sampling way based on which 17 interviews with organizational and management experts were implemented. Results of these interviews was a body of basic themes gathered through open coding process, out of which some categories were extracted. At axial coding stage, the link between categories was established and subsequently selective coding stage was implemented. During this study, causal conditions of organizational intimacy were categorized into organizational justice factors, employees' welfare, work independency, optimism, mutual recognition, promotion, and individual characteristics. Empathy and sympathy were mentioned at core category or phenomenon. Identified codes for interfering factors included participation and performance evaluation system. Positive outcome was employees' satisfaction and negative one was lack of taking responsibilities. https://ipom.journals.pnu.ac.ir/article_5636_d282fde6081ee6540d9f03d39040cbe9.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Introducing the Qualitative Method of Comprehensive Complex Analysis (GABEK) for management Research (Case Study: a model for Inter-organizational cooperation) Introducing the Qualitative Method of Comprehensive Complex Analysis (GABEK) for management Research (Case Study: a model for Inter-organizational cooperation) 27 46 5637 10.30473/ipom.2019.40987.3230 FA Hossein Rahmanseresht Professor of Business Management, Allameh Tabataba&#039;i University, Tehran, Iran Shahram Khalil Nezhad Assistant Professor of Business Management, Allameh Tabataba&#039;i University, Tehran, Iran Vahid Khashei Associate professor of Business Management, Allameh Tabataba&#039;i University, Tehran, Iran. Bahram Jabbarzadeh Karbasi Ph. D Candidate of Business Management, Allameh Tabataba&#039;i University, Tehran, Iran. Journal Article 2018 09 08 Abstract<br /> Research in the social sciences, given the complex nature of the issues, requires the use of methods that can identify the various dimensions of phenomenons by using systematic approach and provide a basis for decision making by providing consistent and reliable axes. In recent years, the GABEK method has been able to provide researchers with a powerful tool by providing a framework for structuring data. Accordingly, in this study, while introducing the mentioned method, by presenting a sample in the country, its dimensions are examined. Accordingly, a study was designed to provide a framework for inter-organizational cooperation. The required information was obtained from semi-structured interviews with 17 public and private sector experts. The results of the study showed that GABEK method is an applied tool for analyzing and presenting qualitative data. The final results of the study model were also presented in the form of a Gestalt tree, in which the elements are divided into four categories: Requirements for the front-end phases, cooperation Formation, Inter-organizational cooperation Results and cooperation Barrier. Abstract<br /> Research in the social sciences, given the complex nature of the issues, requires the use of methods that can identify the various dimensions of phenomenons by using systematic approach and provide a basis for decision making by providing consistent and reliable axes. In recent years, the GABEK method has been able to provide researchers with a powerful tool by providing a framework for structuring data. Accordingly, in this study, while introducing the mentioned method, by presenting a sample in the country, its dimensions are examined. Accordingly, a study was designed to provide a framework for inter-organizational cooperation. The required information was obtained from semi-structured interviews with 17 public and private sector experts. The results of the study showed that GABEK method is an applied tool for analyzing and presenting qualitative data. The final results of the study model were also presented in the form of a Gestalt tree, in which the elements are divided into four categories: Requirements for the front-end phases, cooperation Formation, Inter-organizational cooperation Results and cooperation Barrier. https://ipom.journals.pnu.ac.ir/article_5637_87880aa82885859d19508ff9877a0817.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Data mining withdrawal of the students of Payme Noor University in Tehran state to increase student retention rate (Preventing customer rejection) Data mining withdrawal of the students of Payme Noor University in Tehran state to increase student retention rate (Preventing customer rejection) 47 58 5639 10.30473/ipom.2019.39792.3144 FA Saied Ali Akbar Ahmadi Professor of Department of Management, Payame Noor University, Tehran, Iran. Toraj Khairatikazerooni . Ph.D of Department of Information Technology Management, Tehran of University, Tehran, Iran. Journal Article 2018 07 07 The challenges facing educational institutions, especially nonprofit higher education institutions, are to earn money to meet their goals. Student withdrawal is in the opposite direction. By identifying students as opt-outs, preventive and supportive policies can be anticipated to prevent a reduction in the image and hopes to attract revenues. This research is aimed at identifying students at risk by using the Data Mining Data of the Student attention Center of Payame Noor University of Tehran during the years 91-94. Data were extracted from the education system. Of the 20 potentially effective attributes, a 92% accuracy model was identified. In the model, six independent characteristics (age, group, grade, probation, and gender) and an associated attribute (term) were identified and subsequently the degree of importance of the attributes involved in the withdrawal and their relationship with each other was determined. Risk of withdrawal (risk of attention) and risk ranking table for different terms were presented. Findings indicate that age is the most important factor. From a Sunni point of view, the bachelor degree is between the ages of 21-18 in the senior age group of 26-22 and the PhDs 31 to 29 in the most risky groups. In terms of academic and postgraduate degrees, they are the most risky period in the formal and continuing education programs of the research course. attention rates for students aged 19 and 20 are about 50% in the third semester. The challenges facing educational institutions, especially nonprofit higher education institutions, are to earn money to meet their goals. Student withdrawal is in the opposite direction. By identifying students as opt-outs, preventive and supportive policies can be anticipated to prevent a reduction in the image and hopes to attract revenues. This research is aimed at identifying students at risk by using the Data Mining Data of the Student attention Center of Payame Noor University of Tehran during the years 91-94. Data were extracted from the education system. Of the 20 potentially effective attributes, a 92% accuracy model was identified. In the model, six independent characteristics (age, group, grade, probation, and gender) and an associated attribute (term) were identified and subsequently the degree of importance of the attributes involved in the withdrawal and their relationship with each other was determined. Risk of withdrawal (risk of attention) and risk ranking table for different terms were presented. Findings indicate that age is the most important factor. From a Sunni point of view, the bachelor degree is between the ages of 21-18 in the senior age group of 26-22 and the PhDs 31 to 29 in the most risky groups. In terms of academic and postgraduate degrees, they are the most risky period in the formal and continuing education programs of the research course. attention rates for students aged 19 and 20 are about 50% in the third semester. https://ipom.journals.pnu.ac.ir/article_5639_89b9ca4a894365dc67c1285b3c863049.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Designing a Trust Building Model in the Humanitarian Services Network(Case study: Plasco building fire, Shahran explosion, Metro flooding in Tehran) Designing a Trust Building Model in the Humanitarian Services Network(Case study: Plasco building fire, Shahran explosion, Metro flooding in Tehran) 59 82 5638 10.30473/ipom.2019.42091.3307 FA HamidReza Talaie Ph.D Candidate of Department of production and operations Management, University of Tehran, Tehran, Iran. Ahmad Jafarnejad Chaghoushi Professor of Department of Industrial Management, University of Tehran, Tehran, Iran. Alieh Kazemi Associate Professor of Department of Industrial Management, University of Tehran, Tehran, Iran. Hananeh Mohamadi Kangarani Associate Professor of Department of Rangeland and Watershed Management, University of Hormozgan, Hormozgan, Iran. Journal Article 2018 11 02 The purpose of this study is to provide a model of trust building process in the country's relief network considering the importance of establishing trust in the supply chain of humanitarian services as well as theoretical poverty in the field of trust building. To perform this study, three major recent events in Tehran province have been selected as a case study. Due to the lack of qualitative research in the field of trust building, using the grounded Theory, 2015 version of Corbin and Strauss, the model of trust building process in the relief network is designed and edited based on interview with 8 experts and members involved in the relief network. Given the importance of establishing trust between the members present in the relief network and the lack of a comprehensive model in this area, the present study aims to design a trust building model among members of the relief network and to examine the critical role of trust in the successful relief process and its reflection.The research findings are classified in three phases of conditions, actions and outcomes. The weak structures of the society and the community management system are a major obstacle to building trust. And insufficient funding, lack of certainty, unsuccessful performance, lack of coordination and cooperation between responsible groups and lack of preparation are the main sources of distrust. The most important finding of this research is the lack of trust in the humanitarian supply chain due to the reliance on public assistance. The purpose of this study is to provide a model of trust building process in the country's relief network considering the importance of establishing trust in the supply chain of humanitarian services as well as theoretical poverty in the field of trust building. To perform this study, three major recent events in Tehran province have been selected as a case study. Due to the lack of qualitative research in the field of trust building, using the grounded Theory, 2015 version of Corbin and Strauss, the model of trust building process in the relief network is designed and edited based on interview with 8 experts and members involved in the relief network. Given the importance of establishing trust between the members present in the relief network and the lack of a comprehensive model in this area, the present study aims to design a trust building model among members of the relief network and to examine the critical role of trust in the successful relief process and its reflection.The research findings are classified in three phases of conditions, actions and outcomes. The weak structures of the society and the community management system are a major obstacle to building trust. And insufficient funding, lack of certainty, unsuccessful performance, lack of coordination and cooperation between responsible groups and lack of preparation are the main sources of distrust. The most important finding of this research is the lack of trust in the humanitarian supply chain due to the reliance on public assistance. https://ipom.journals.pnu.ac.ir/article_5638_147103548dedc05011841be7f547b4ae.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Bureaucphobia and Perceived National Resilience Bureaucphobia and Perceived National Resilience 83 96 5674 10.30473/ipom.2019.38417.3027 FA Zeinab Molavi Ph.D of Department of Public Administration, College of Farabi University of Tehran, Qom, Iran. Reza Tahmasebi Assistant Professor of Department of HRM Management, College of Farabi University of Tehran, Qom, Iran. Hassan DanaeeFard Professor of Department of Public Administration, Tarbiat Modares University, Tehran, Iran. Ali Hamidizadeh Assistant Professor of Department of Public Administration, College of Farabi University of Tehran, Qom, Iran. Journal Article 2018 04 29 The importance of citizens’ perception and attitude toward state’s performance needs broad studies in this field. Various studies are conducted on citizens’ perception and attitude toward state, most of them have considered inefficiency of the state. A few studies addressed negative perceptions and attitudes toward public section while not related to state’s inefficiency. Present descriptive – correlational paper aims at studying the relationship between bureauphobia and Perceived national resilience. To this end, by surveying the citizens through a questionnaire, the phenomenon of bureauphobia and Perceived national resilience was identified. Then the relations between both variables were investigated. Research population consists of all 18 – 70 year-old citizens who had gone to public organizations at least one time in past year to receive services. Data was analyzed by drawing table and Chi2 test. The results suggest that distrust to states and employees in public section are not only related to the performance of public services and 31 percent of respondents have bureauphobia. Likewise, 31 percent of respondents had negative Perceived national resilience on threats. Finally, findings indicate that there is a significant relationship between Perceived national resilience and bureauphobia. The importance of citizens’ perception and attitude toward state’s performance needs broad studies in this field. Various studies are conducted on citizens’ perception and attitude toward state, most of them have considered inefficiency of the state. A few studies addressed negative perceptions and attitudes toward public section while not related to state’s inefficiency. Present descriptive – correlational paper aims at studying the relationship between bureauphobia and Perceived national resilience. To this end, by surveying the citizens through a questionnaire, the phenomenon of bureauphobia and Perceived national resilience was identified. Then the relations between both variables were investigated. Research population consists of all 18 – 70 year-old citizens who had gone to public organizations at least one time in past year to receive services. Data was analyzed by drawing table and Chi2 test. The results suggest that distrust to states and employees in public section are not only related to the performance of public services and 31 percent of respondents have bureauphobia. Likewise, 31 percent of respondents had negative Perceived national resilience on threats. Finally, findings indicate that there is a significant relationship between Perceived national resilience and bureauphobia. https://ipom.journals.pnu.ac.ir/article_5674_89dea7c7256944c410a06ac2fdf4c790.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Analysis of the relationship spiritual leadership and performance with the mediating role of organizational identity in the Social Security Organization of East Azerbaijan Province Analysis of the relationship spiritual leadership and performance with the mediating role of organizational identity in the Social Security Organization of East Azerbaijan Province 97 114 5673 10.30473/ipom.2019.41595.3272 FA Hossein Abbasi Esfanjani Assistant Professor of Department Management, Payam Noor University, Tehrn, Iran Musa Barzegar Valilo MSc.Social Security, Tabriz, Iran. Journal Article 2018 10 11 The present study aims to analysis of the effect of spiritual leadership on organizational performance through organizational identity. By reviewing the research literature, 26 components of spiritual leadership and 18 components of organizational identity were identified as factors affecting organizational performance and then was designed the conceptual framework of the research. Through survey and referring to the statistical sample of 265 managers and experts of the Social Security Organization of East Azerbaijan province, the required data were collected using a questionnaire. The conceptual framework was presented and validation by collecting empirical data and structural equation modeling. Investigating the models of measurement and analysis of factor loads showed that the components of spiritual leadership had the most impact on organizational performance. Also, studying structural model of research and path analysis revealed that there is a strong correlation between spiritual leadership variables with organizational identity and spiritual leadership. The simultaneous analysis of factors influencing organizational performance by structural equation method showed that the components of "spiritual leadership" had the greatest impact on organizational performance. The results of the analysis of path coefficients and the values of the coefficient of determination of R2 showed that the "spiritual leadership" variable directly explained 79.3% of the changes related to the variable "organizational performance". Also, "spiritual leadership" indirectly affects the variable "organizational performance" by means of an intermediate variable "organizational identity" of 34 percent. The present study aims to analysis of the effect of spiritual leadership on organizational performance through organizational identity. By reviewing the research literature, 26 components of spiritual leadership and 18 components of organizational identity were identified as factors affecting organizational performance and then was designed the conceptual framework of the research. Through survey and referring to the statistical sample of 265 managers and experts of the Social Security Organization of East Azerbaijan province, the required data were collected using a questionnaire. The conceptual framework was presented and validation by collecting empirical data and structural equation modeling. Investigating the models of measurement and analysis of factor loads showed that the components of spiritual leadership had the most impact on organizational performance. Also, studying structural model of research and path analysis revealed that there is a strong correlation between spiritual leadership variables with organizational identity and spiritual leadership. The simultaneous analysis of factors influencing organizational performance by structural equation method showed that the components of "spiritual leadership" had the greatest impact on organizational performance. The results of the analysis of path coefficients and the values of the coefficient of determination of R2 showed that the "spiritual leadership" variable directly explained 79.3% of the changes related to the variable "organizational performance". Also, "spiritual leadership" indirectly affects the variable "organizational performance" by means of an intermediate variable "organizational identity" of 34 percent. https://ipom.journals.pnu.ac.ir/article_5673_7397b3850438bfba66624c8dea994c4e.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Developing a Social Accountability Framework for Public Organizations in Iran Developing a Social Accountability Framework for Public Organizations in Iran 115 134 5716 10.30473/ipom.2019.36912.2905 FA Farajollah Rahnavard 1. Associate Professor of Department Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. Ali Jokar 2. Ph.D Candidate of Department of Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. Habibollah Taherpour 3. Assistant Professor of Department Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. Mahdi Rasouli 3. Assistant Professor of Department Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. Journal Article 2018 02 01 Social accountability of public agencies is one of the requirements of public governance in the country. This kind of accountability is responding to social groups. The purpose of this study is to develop a framework for establishing social accountability in Iranian public sector organizations based on grounded theory. The statistical population of this research includes experts who have sufficient knowledge and practical experience in the field of social accountability. According to the research framework, a semi-structured method based on Atlas ta software has been used to collect the required data. After analyzing the text of the interviews, the dimensions of social accountability and causal, mediator and moderator variables were identified to develop a final framework. Research findings show that international requirements, the type of organizational mission, organizational culture, legal requirements, organizational reputation, and public maturity of society are key factors influencing the establishment of social accoعntability in public agencies. Meanwhile, the outcomes of establishing social accountability in public agencies are an increase in public trust, public satisfaction, and community growth and excellence. Social accountability of public agencies is one of the requirements of public governance in the country. This kind of accountability is responding to social groups. The purpose of this study is to develop a framework for establishing social accountability in Iranian public sector organizations based on grounded theory. The statistical population of this research includes experts who have sufficient knowledge and practical experience in the field of social accountability. According to the research framework, a semi-structured method based on Atlas ta software has been used to collect the required data. After analyzing the text of the interviews, the dimensions of social accountability and causal, mediator and moderator variables were identified to develop a final framework. Research findings show that international requirements, the type of organizational mission, organizational culture, legal requirements, organizational reputation, and public maturity of society are key factors influencing the establishment of social accoعntability in public agencies. Meanwhile, the outcomes of establishing social accountability in public agencies are an increase in public trust, public satisfaction, and community growth and excellence. https://ipom.journals.pnu.ac.ir/article_5716_25895042a5f41395902513833ee9511a.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Application of Grounded Theory in Assessing the Economic Policies of the Islamic Parliament Application of Grounded Theory in Assessing the Economic Policies of the Islamic Parliament 135 148 5779 10.30473/ipom.2019.42898.3367 FA Daood Hosainpoor 1. Associat Professor of Public Management, Allameh Tabataba&#039;i University, Tehran, Iran. Fattah Sharifzadeh Professor of Public Management, Allameh Tabataba&#039;i University, Tehran, Iran. Roohallah Noori Assistant Professor of Human Resources Management, Kharazmi University, Tehran, Iran. Omid Karimian Graduated Ph.D. of Public Management, Allameh Tabataba&#039;i University, Tehran, Iran. Journal Article 2018 12 08 The present paper seeks to use the grounded theory to assess the economic policies of the Islamic Parliament. Research method is based on the qualitative method of grounded theory. Depth interviews were conducted with 16 representatives in the Islamic Parliament using snowball sampling. After open, selective, and axial coding of collected data, 159 primary concepts, 45 subcategories and 8 main categories were extracted. The final outcome of this study is the design of a 5-dimensional model whose dimensions are categorized into four bases of the ground, input, process components, and products. The findings of this study indicate the domination of the political climate of Iran over the policy climate, the rule of politics over economy, followed by the confrontation of legislative, administrative and executive sectors with institutional, structural and cultural challenges in the policy-making process. Therefore, it is suggested that legislators emphasize national interests by adopting a holistic approach and avoid the involvement of political approaches with the policy-making process. Also, it is necessary to form special committees in the Islamic Parliament in order to align policies with high-level documents. The present paper seeks to use the grounded theory to assess the economic policies of the Islamic Parliament. Research method is based on the qualitative method of grounded theory. Depth interviews were conducted with 16 representatives in the Islamic Parliament using snowball sampling. After open, selective, and axial coding of collected data, 159 primary concepts, 45 subcategories and 8 main categories were extracted. The final outcome of this study is the design of a 5-dimensional model whose dimensions are categorized into four bases of the ground, input, process components, and products. The findings of this study indicate the domination of the political climate of Iran over the policy climate, the rule of politics over economy, followed by the confrontation of legislative, administrative and executive sectors with institutional, structural and cultural challenges in the policy-making process. Therefore, it is suggested that legislators emphasize national interests by adopting a holistic approach and avoid the involvement of political approaches with the policy-making process. Also, it is necessary to form special committees in the Islamic Parliament in order to align policies with high-level documents. https://ipom.journals.pnu.ac.ir/article_5779_c64d3a78a4f2324978ea82f4e150a480.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Identifying driving factors in council policy making (case study: Supreme Administration Council) Identifying driving factors in council policy making (case study: Supreme Administration Council) 149 164 5757 10.30473/ipom.2019.42581.3341 FA Reza Rostamlou MSc of Department of Public Administration, University of Tehran, Tehran, Iran Abbas Nargesian Assistant Professor of Department of Public Administration, University of Tehran, Tehran, Iran. Abbas Monavarian . Professor of Department of Public Administration, University of Tehran, Tehran, Iran. Journal Article 2018 11 25 In our country, various groups, called councils, are developing public policies in line with the country's development and excellence. Despite the fact that most of the public policies in our country are developed by these institutions, the literature on public policy, about how these councils can improve the effectiveness of their policymaking, is limit. In this research, with emphasis on the concern of improving public policies, the factors affecting the success of the council policy-making have been identified. In this qualitative study, the Supreme Administration council has been selected as the case study. Semi-structured interviews conducted with 15 administration experts and members of the Supreme Administration council who participated in formulate of the public policies. then we reviewed the existing documents and by using content analysis which is a qualitative method three main themes and 12 sub-themes were identified which include three general categories of content factors (Objective goals, stability in the patterns and theoretical foundations , The balance between the four dimensions of rationality, the common understanding of the problem), process factors (complete and transparent process, shared leadership, evidence-based policymaking, the creation of appropriate Mechanisms for legitimization), and individual factors (Avoiding intra-group bias, Systematic approach, competence and merit of the members, Avoiding organizational bias). In our country, various groups, called councils, are developing public policies in line with the country's development and excellence. Despite the fact that most of the public policies in our country are developed by these institutions, the literature on public policy, about how these councils can improve the effectiveness of their policymaking, is limit. In this research, with emphasis on the concern of improving public policies, the factors affecting the success of the council policy-making have been identified. In this qualitative study, the Supreme Administration council has been selected as the case study. Semi-structured interviews conducted with 15 administration experts and members of the Supreme Administration council who participated in formulate of the public policies. then we reviewed the existing documents and by using content analysis which is a qualitative method three main themes and 12 sub-themes were identified which include three general categories of content factors (Objective goals, stability in the patterns and theoretical foundations , The balance between the four dimensions of rationality, the common understanding of the problem), process factors (complete and transparent process, shared leadership, evidence-based policymaking, the creation of appropriate Mechanisms for legitimization), and individual factors (Avoiding intra-group bias, Systematic approach, competence and merit of the members, Avoiding organizational bias). https://ipom.journals.pnu.ac.ir/article_5757_9422837497cf548d00aa2ae36c60f01d.pdf

Payame Noor University Public Organizations Management 2322-522X 7 2 2019 03 21 Identification of barriers to the implementation of Article 81 of the Law on the Management of National Services in order to evaluate the performance of the staff of the Qazvin Post Administration Identification of barriers to the implementation of Article 81 of the Law on the Management of National Services in order to evaluate the performance of the staff of the Qazvin Post Administration 165 178 5756 10.30473/ipom.2019.42847.3360 FA Hamed Rahmani assistant professor of management, Qazvin Islamic Azad University, Iran Fereshteh Beigymogadam MS of public management, Islamic Azad university, Qazvin branch, Qazvin, Iran Hormat Asghari Assistant professor of public Administration, Islamic azad university, science and research branch, tehran,Iran. Journal Article 2018 12 06 Chapter 11 and Article 81 of the Law of civil service Management have a clear emphasis on the implementation of the performance management system and the measurement of the performance of government agencies. Given that the post office of Qazvin province complies with this law and that performance measurement is not done in the form of regular reports, and only those reports were based on the completion of an evaluation form and had no effect on payments and the compensation system, the present article seeks to address barriers to the implementation of Article 81 in the post office of Qazvin province. In order to identify the barriers, the background of the research, and then the current status of the post office was examined and the topic analysis was used to analyze the data and the content validity rate and finally identification of the barriers were applied for screening. In this research, the method of data collection is using interviews with experts and experts of Qazvin Post Office and distributing Content Validity Questionnaire. To extract barriers, open and axial coding and finally to validate the content validity rate and distribution of questionnaires and interviews with 14 experts at the post office were used. The results showed that the obstacles with the most frequency and the coefficient rate of validity are the main obstacles as follows: lack of access and performance of customers in the evaluation score, weakness in the accuracy and bias of the evaluator, evaluation of all employees with every grade in one category, low attention of the employees to the evaluation score, the one-step evaluation, lack of familiarity of evaluators with the appropriate methods of evaluation. Chapter 11 and Article 81 of the Law of civil service Management have a clear emphasis on the implementation of the performance management system and the measurement of the performance of government agencies. Given that the post office of Qazvin province complies with this law and that performance measurement is not done in the form of regular reports, and only those reports were based on the completion of an evaluation form and had no effect on payments and the compensation system, the present article seeks to address barriers to the implementation of Article 81 in the post office of Qazvin province. In order to identify the barriers, the background of the research, and then the current status of the post office was examined and the topic analysis was used to analyze the data and the content validity rate and finally identification of the barriers were applied for screening. In this research, the method of data collection is using interviews with experts and experts of Qazvin Post Office and distributing Content Validity Questionnaire. To extract barriers, open and axial coding and finally to validate the content validity rate and distribution of questionnaires and interviews with 14 experts at the post office were used. The results showed that the obstacles with the most frequency and the coefficient rate of validity are the main obstacles as follows: lack of access and performance of customers in the evaluation score, weakness in the accuracy and bias of the evaluator, evaluation of all employees with every grade in one category, low attention of the employees to the evaluation score, the one-step evaluation, lack of familiarity of evaluators with the appropriate methods of evaluation. https://ipom.journals.pnu.ac.ir/article_5756_86f9697838ce1a622f6ce813258f1320.pdf