Seyed Reza Pourghafari; Alireza Manzari Tavakoli; Sanjar Salajeghe; Mahdi Dehghani Soltani
Abstract
The main purpose of this study was to design and explain the employees' voice patterns with an emphasis on organizational culture in state-owned banks in Iran to provide the desired model. The case study was the headquarters of the Agricultural Bank and its branches in Tehran. The research was a mixed ...
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The main purpose of this study was to design and explain the employees' voice patterns with an emphasis on organizational culture in state-owned banks in Iran to provide the desired model. The case study was the headquarters of the Agricultural Bank and its branches in Tehran. The research was a mixed modes model in the category of applied research with descriptive design in the quantitative part and content analysis in the qualitative part applying structural equations modeling by the use of SPSS and PLS software. To do analysis, in the first step, the specialized texts of organizational culture variables and employees' voices in the internal and external articles, books, and valid publications were studied, and in the next step, their dimensions were identified by conducting interviews with Agricultural Bank experts. In this study, 16 experts from the target population were selected through the snowball sampling method and were interviewed in a deep semi-structural interview. According to the result, four dimensions of organizational culture, including customer orientation, discipline, specialization, and ethics, and four dimensions for the employee’s voice, including usefulness, beneficiary, warning, and compatibility were identified. According to the results, organizational culture positively and significantly affects employees' voices. The results also showed that with the promotion of organizational culture, the voice of usefulness, beneficiaries, and warnings increased but the compatible voice decreased.
