Document Type : Survey
Authors
1 Faculty member, Department of Economics, Management and Accounting, Payame Noor University, Tehran, Iran
2 faculty member at payame noor university
3 Faculty member of managementTpayame noor university,tehran,iran
Abstract
The present study aimed to categorize the mental patterns of managers regarding the antecedents of organizational friction within the Kermanshah Gas Company. A mixed-methods approach, grounded in an interpretive-positivist philosophical framework, was employed for this applied-developmental study. Qualitative data was collected through interviews to explore the participants' perspectives, while a quantitative approach using Q factor analysis was used to extract these perspectives. The study population consisted of managers from the gas company, with a purposive sample of 19 participants. To ensure validity, content validity (coherence between adjacent statements) and face validity (statements covering various aspects of the topic to define the mental model) were assessed. Test-retest reliability was determined using 5 participants. To develop the Q-set, relevant literature was extensively reviewed, identifying 38 factors influencing organizational friction. After eliminating redundancies and addressing conceptual overlaps, the final Q-set included 25 factors, which were then prioritized by the participants. The results of Q factor analysis revealed five distinct cognitive patterns regarding the antecedents of organizational friction among the managers. The dominant pattern, according to the findings, was the first pattern, which identified interactions between systems and processes at the organizational level as the primary source of friction within the target population. Other cognitive patterns ranked lower in priority.
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