دانایی فرد، حسن(1387). "همسازی شیوههای کمی و کیفی در پژوهشهای سازمانی: تاملی بر استراتژی پژوهش ترکیبی"، فصلنامه روششناسی علوم انسانی؛ سال 13 شماره 53.
Ammons, D. (2004). Productivity barriers in the public sector, in Holzer, M. and Seok-Hwan, L. (Eds), Public Productivity Handbook, 2nd ed., Marcel Dekker Inc., New York, NY.
APO Productivity Databook. (2014). Retrieved from:http://www.apotokyo.org/publications/ebooks/apo-productivity-databook-2014
Buntz, C. G. (1981). Problems and issues in human service productivity improvement, Public Product. Manage. Rev. 5, pp:299–320.
Cresswell, J . W; C. Plano.& L. Viki. (2006). designing and conducting mixed methods research. Sage Publication, USA.Deeprose, D. (1989). Three key elements of a productivity improvement program. Supervis. Manage. 34(11), pp:7–11.
Drucker, P. (1963). Managing for business effectiveness,Harvard Business Review, May-June, pp: 58-65.
Fisk, D. (1983). Measuring Productivity in State and Local Government, Bulletin 2166, U.S. Department of Labor, Bureau of Labor Statistics. Washington, DC: U.S. Government Framework for Evaluating Natural Resources Management Policies.
Gadrey, J. (1988). Rethinking output in services, The Service Industries Journal, Vol. 8 No. 1, pp: 67-76.
Golembiewski, Robert .(1986). Public-Sector Productivity and Flexible Work hours, Testing Three Points .Southern Review of Public Administration (pre-1986). Dec 1980; 4, 3; ABI/INFORM Globa,l p: 324.
Greiner,J.M. (1986). Motivational programs and productivity improvements in times of limited resources, Public Product. Manage. Rev. 10:, pp 81–101.
Halachmi, A & M. Holzer. (1986). Introduction: Toward strategic perspectives on public productivity. In: Halachmi, A., Holzer, M., eds,Strategic Issues in Public Sector Productivity, The Best of Public Productivity Review, 1975–1985. San Francisco, CA: Jossey- Bass, pp: 5–16.
Holzer, M. & K. Callahan (1998). Government at Work: Best Practices and Model Programs, Thousand Oaks, CA: Sage. http://www.dol.state.nc.us. International Journal of Public Sector Management Vol. 23 No. 3, 2010 pp: 300-320
Kelly, J.M & D. Swindell (2000). Service Quality Variation Across Urban Space: First Steps Toward a Model of Satisfaction, Journal of Urban Affairs, Vol 24, No 3, pp: 271-288.
Kvale, Steinar. (1996). Interviews: An Introduction to qualitative research interviewing, Thousand Oaks, CA: Sage.
Lee, J. (2001). A Grounded Theory: Integration and Internalization in ERP Adoption and Use, Unpublished Doctoral Dissertation, University of Nebreska, In Proquest UMI Database.
Lee, S. H. (2000). Understanding productivity improvement in a turbulent environment: A symposium introduction, Public Product. Manage. Rev. 23, pp:423–427.
Linna Paula; Sanna Pekkola; Ukko Juhani and Melkas Helina. (2010). Defining and measuring productivity in the public sector: managerial perceptions, International Journal of Public Sector Management Vol. 23 No. 3, 2010 pp: 300-320.
McGowan, R. P. (1984). Improving efficiency in public management: The torment of Sisyphus. Public Product, Manage. Rev. 8, pp:162–178.
McLaughlin, C.P. and S. Coffey. (1992). Measuring productivity in services, in Lovelock, C.H. (Ed.), Managing Services: Marketing, Operations, and Human Resources, 2nd ed., Prentice-Hall, Englewood Cliffs, NJ, pp: 103-17.
Melitski, James. (2004). E-Government and Information Technology in the Public Sector Definitions, Distinctions, and Organizational Capacity, in Holzer, M. and Seok-Hwan, L. (Eds), Public Productivity Handbook, 2nd ed., Marcel Dekker Inc., New York, NY.
Poister,H.Theodore.(2004). Monitoring Quality and Productivity in the Public Sector, in Holzer, M. and Seok-Hwan, L. (Eds), Public Productivity Handbook, 2nd ed., Marcel Dekker Inc., New York, NY.
Pritchard, R.D. (1995). Productivity Measurement and Improvement: Organizational Case Studies, Praeger Publishers, Westport, CT.productivity analysis, Industrial management & Data system, Vol 104 ,Productivity Handbook , edited by : Holzer , united state. Programs, Land and Water Research Development Corporation.
Rao, P .M & D.M. Miller (2004). Expert systems applications for productivity analysis, Industrial management & Data system, Vol 104 , No 9 , pp: 776-785.
Roberts,A. R. (2004). Nonmonetary Incentives for Productivity Enhancement, in Holzer, M. and Seok-Hwan, L. (Eds), Public Productivity Handbook, 2nd ed., Marcel Dekker Inc., New York, NY.
Simpson, H.(2009). Productivity In Public Services, Journal of Economic Surveys (2009) Vol. 23, No. 2, pp: 250–276.
Spruell, G. (1986). Business planning for parenthood, Train. Devel. J. 40(8), pp:30–35.
Strauss, A. L. & J. Corbin.(1998) Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory, 2nd Ed, Sage.
Sule, D. R.& D. E. Strack. (1983). Analyzing the quality circle process using GERTS III,Indust. Manage. 25(4), pp:7–13.