Document Type : Exploratory

Authors

1 Assistant Professor, Department of Public Management, Payame Noor University, Tehran, Iran.

2 MSc. Department Public Administration, Payame Noor University, Tehran, Iran.

Abstract

Communication is one of the most important factors of the human workforce’s development and sublimation and it is enumerated amongst the vital factors for the success of every organization. Management is often recounted as the heart of organization and the communication stream is reminded of as the blood-making flow of the organization. If the stream of communication is flawed by the management, a phenomenon termed organizational stroke emerges. The present study aims at elaboration and designing of a model for organizational stroke in the governmental organizations. This study takes advantage of the qualitative research strategy and uses a method drawn on the data to offer a comprehensive model for the organizational stroke in the governmental organizations. The present study’s findings are the products of interview with 15 experts selected from the area of the governmental management based on a purposive method. Holsti reliability and descriptive validity methods were used to determine the validity and reliability of the research. The analyzes performed in the open, axial and selective coding process showed 391 The key point, 106 open codes, 32 axial codes, 5 selective codes and 2 categories, which led to the emergence of the final research model. The present study’s findings include the indicators of the human Factors, managerial Factors, structural Factors , cultural Factors and Environmental factors that have been found to influence the organizational stroke in the governmental organizations. The outcomes of the organizational stroke and strategies for reducing it were also identified.

Keywords

Albert, J. & René, T.) 2014). Social Media and  the New Organization of Government Communications: An Empirical Analysis of Twitter Usage by the Dutch Police. American Review of Public Administration, 1-19.
Alvani, M. (2006). General Management. Tehran: Ney Publishing. (In persian)
Angela-Eliza, M., & Valentina, N. R. (2018). Organizational communication and change management. National challenges and European perspectives. Ovidius University Annals. Economic Sciences Series, 18(1), 336-341.‏
Ansari, G. R., Ghaderi, B., & Mahmoudi, O .(2017). The Impact of Organizational Structure on the Effectiveness of Communication from the Perspective of Employees in the Department of Education. International Journal of Management, Accounting and Economics, 4(10), 989-1001.
Arop, F. O., Owan, V. J., & Akan, E. M. (2018). Effective communication management and the performance of tertiary institutions in Cross River State, Nigeria. Arop, FO, 72019-72023.‏
Atouba, Y. C., Carlson, E. J., & Lammers, J. C. (2019). Directives and dialogue: Examining the relationship between participative organizational communication practices and organizational identification among IT workers. International Journal of Business Communication, 56(4), 530-559.‏
Aukse, B. (2011). Effective Organizational Communication: in Search of a System. Social Sciences Socialiniai mokslai, 74(4), 84-101.
Caruana, R., & Crane, A .(2011). Constructing Consumer Responsibility: Exploring the Role of Corporate Communications. Organization Studies, 29, 1495- 1519.
Danaifard, H. (2015). Management movements in the public sector: past, present and future. Tehran: Organization for the Study and Compilation of University Humanities Books (Samat), Center for Research and Development of Humanities. (In persian)
Ephraim, A., & Melvin, C. (2012). Workforce Diversity And Organizational Communication: Analysis Of Human Capital Performance And Productivity. Journal of Diversity Management, 7(1), 57-62.
Fateminasab, S., & Mahmoudzadeh, E. (2018). A study The impact of organizational communication on knowledge sharing in the Islamic Republic of Iran Railway. Strategic Management Studies National Defense, 1(1), 72-109. (In persian)
Fred, C. (2010). Communication: The Process, Barriers, And Improving Effectiveness. Schooling.
Ghazanfari, A., & Mazrooe, H. (2015). The Survey of Organizational Communications in a Governmental Organization. Organizational Culture Management, 13(2), 581-599. (In persian)
Glaser, B. G. (1998). Doing grounded theory: Isses amd discussions. Mill Valley, CA: Sociology Press.
Glaser, B. G., & Holton, J. (2005). Staying open: The use of theoretical codes in grounded theory. The Grounded Theory Review, 5(1), 1-20.‏
Glaser, B. G., & Strauss, A. L. (2017). Discovery of grounded theory: Strategies for qualitative research. Routledge.‏
Goldhaber, G. M. (1990). Organizational communication (5th ed). Dubuque, IA W.C: Brown Publishers.
Harun, H. & Hassan, R .(2018). Effective Organizational Communication and Its Roles in Mitigating Shariah Non-Compliance Risks for Malaysian Takaful Operators (TOs). Journal of Islamic Banking & Finance, 35(4), 54-69.
Hasanbaigi, A., & Abdi, J. (2019). Investigation of Influential Factors Affecting the Effectiveness of Organizational Communication in Ilam University of Medical Sciences. Sjimu, 27(3), 94-204. (In persian)
Hoveida, R., Choupani, H., Khuran, A., & Gholamzadeh, H. (2015). The Role of Effective Organizational Communication and Organizational Trust in the Development and Improvement of Schools Organizational Innovation (Case Study). Journal of Innovation and Creativity in Humanities, 5(2), 117-146. (In persian)
Johnson, B., & Christensen, L. (2012). Research method in educational sciences: quantitative, qualitative, mixed. Translators: Ali Akbar Khosravi Babadi, Kambiz Poosheneh, Mohrak Aghazadeh, Tehran: Ayiz. (In persian)
Joshua, B. B., Rebecca, G., & Kevin, B. (2018). Organizational Communication Design Logics: A Theory of Communicative Intervention and Collective Communication Design. Communication Theory, 28(3), 332-353.
Jyotiranjan, G., Vijai, N., & Damodar, S. (2017). Influence of Organizational Culture on Organizational Effectiveness: The Mediating Role of Organizational Communication. Global Business Review, 18(3), 691-702.
Keyton, J. (2017). Communication in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 4, 501-526.‏
Kheirandish, M., Abbaszadeh, A. H. & Nazemi, N. (2017). An empirical study of the pathology of organizational communications based on three branches model: A case study. Arabecomomic And Business Journal, 12, 81-92.
Kirti, R. (2012). Effective Organizational Communication: a Key to Employee Motivation and Performance. Interscience Management Review, 2(2), 81-85.
Manafzadeh, M. A., Ghaderi, E., Moradi, M.R., Taheri, S., & Amirhasani, P. (2018). Assessment of Effective Organizational Communication on Organizational Silence and Organizational Citizenship Behavior. Journal of Ecophysiology and Occupational Health, 18, 24-30.
Maqool, A., Gharari, M., & Danaei, S. (2015). The role of organizational communication in the educational system. International Journal of Nations Research, 2(14), 127-143.
Marques, J.F. (2010). Enhancing the quality of organizational communication A presentation of reflection-based criteria. Journal of Communication Management, 14(1), 47-58.
Matthew, A., & James, M. (2015). Organizational Rituals, Communication, and the Question of Agency. Management Communication Quarterly, 29(2), 229-256.
Maxwell, J. A. (2017). Qualitative research design: an interactive approach. translated by Sedigheh Khorshid. Semnan: Semnan University Press. (In persian)
Mohammadi Kangarani, H., Shamekhi, T., & Hosseinzadeh, M. (2011).Investigation and analysis of formal and informal organizational interrelationship networks through Network Analysis Approach (Case study: Kohgiloye va Boyerahmad Province). Journal of Public Administration (JPA), 3(6), 149-164. (In persian)
Moradi Aidisheh, Sh., Jahan Bigleri, P., Barani, S., Karimi Taher, R. (2012). An Explanation of Organizational Culture Effective in the Communicative Performance of an Organization. Quarterly IN Military Management, 44(11), 89-122. (In persian)
Malik, M. A. (2017). Shadow education: Evolution, flaws and further development of the term. Social Sciences and Education Research Review4(1), 6-29.
Saleem, M., & Perveen, N. (2017). The Impact of Formal and Informal Communication in Organizations a Case Study of Government and Private Organizations in Gilgit-Baltistan. Journal of Business5(4), 139-144.
Nasiri Valik Nabi, F. (2017). Investigating the relationship between managers' power resources with organizational trust and the effectiveness of organizational communication. Public Administration Perspective (PAP), 8(2), 75-96. (In persian)
Nazari. R. & Pakdelian, P. (2015). The Relationship between Communication Skills with Application Management Styles and Organizational Effectiveness Isfahan's Sport Managers and Present Model. Journal Communication Management in Sports Media, 3(1), 75-96. (In persian)
Nazari., R. & Taham, M. (2014).The relationship between creativity and communication skills in sport manages. Journal Communication Management in Sports Media, 2(5), 51-58. (In persian)
Payal, M. & Catherine, N. (2019). Organizational communication and job satisfaction: what role do generational differences play?. International Journal of Organizational Analysis, 27(3), 524-547.
Rasa, S., & Antanas, S. (2018). Relationship between organizational communication and creativity: How it advances in rigid structures?. Creativity Studies, 11(1), 230-243.
Santalova, M. S., Lesnikova, E. P., Nechaeva, S. N., Borshcheva, A. V., & Charykova, O. G. (2018, April). Information hindrances and communication barriers in project interactions. In International Conference Project “The future of the Global Financial System: Downfall of Harmony” (pp. 273-281). Springer, Cham.‏
Stephen, P.R. (1999). Fundamentals of Organizational Behavior. Translated by Ali Pasaeian and Seyed Mohammad Aarabi, Tehran: Cultural Research Office.
Ward, V.Z., Toni, G.L.A. & Van, D.M. (2016). Social Media Research: The application of supervised machine learning in organizational communication research. Computers in Human Behavior, 63, 132-141.
Xialing, L., Patric, R., Timothy, L., & Kenneth, A. (2016). Crisis communication, learning and responding: Best practices in social media. Computers in Human Behavior, 65, 1-5.
Yazdanshenas, M., &
 Poormoghadasian, P. (2016). The relationship between Organizational Communication and Employee Reactions to Change: With emphasis on the role of Emotional Intelligence. Management Studies in Development and Evolution, 25(80), 143-156. (In persian)
Ye, L., & Ki, E. J. (2017). Organizational crisis communication on Facebook. Corporate Communications: An International Journal,‏ 22(1), 80-92.