Document Type : Exploratory
Authors
1 Msc. Department of Public Administration, Mashhad Branch, Islamic Azad University, Mashhad, Iran.
2 Assistant Professor, Department of Public Administration, Mashhad Branch, Islamic Azad University, Mashhad, Iran.
Abstract
One of the issues that organizations are probably dealing with today is incorrect tricks due to destructive political behaviors, evil motives, selfishness, childish complexities, etc., which cause a waste of energy of the organization and employees while solving such actions. One of these tricks that cause mental harassment in the organization is mobbing. This latent organizational disease has many negative consequences for organizations. Therefore, it is very important to identify this organizational problem and the signs through which it can be identified. Unfortunately, despite the importance of this issue, mobbing characteristics have not been identified so far, and few articles have addressed this issue. Most previous research has introduced the concept, effective factors, and consequences of this organizational problem. Therefore, this study seeks to identify the components of organizational mobbing. This research is a development in terms of purpose and is a mixed-method (qualitative-quantitative) in terms of nature and methodology. In the qualitative section, after reviewing 70 related articles, a 9-member research panel was formed and with the help of literature and research background and Delphi method, in addition to identifying the components of mobbing, the conceptual model of mobbing was designed in three dimensions of interpersonal and social relations with 4 components, professional and occupational position with 6 components, and personal life (fame and reputation) with 3 components. Then, to measure this model and its components, a questionnaire was designed and evaluated in the quantitative section in the Khorasan Razavi Customs Organization.
Keywords
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