Public Management
Fatemeh Rahmani; Mahdi Abdolhamid
Abstract
Structures and processes in any organization are the most important dimension, in other words, the software of organizations to perform their missions. The judiciary, with the serious mission of justice and the realization of justice in society, has complex and multidimensional structures and processes, ...
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Structures and processes in any organization are the most important dimension, in other words, the software of organizations to perform their missions. The judiciary, with the serious mission of justice and the realization of justice in society, has complex and multidimensional structures and processes, and based on these structures and processes, it carries out this serious mission. In fact, it should be said that the effectiveness of the judiciary as a feedback loop of the country's governance system will have a direct impact on the overall efficiency of the system, and therefore continuous identification of damage to the structures and processes of the judiciary can improve the performance of the judiciary and consequently It will become the system of governing the country. The present study aimed to identify the structural damage of the judiciary; After studying the Judicial Transformation Document, and other related research in this field, and interviewing judges and experts, 83 structural injuries were counted and classified into 11 general categories. In the next step, using interpretive structural modeling and Mikmak analysis, they were prioritized and classified, and it was identified that the four disadvantages were the lack of specialized proceedings and the rules of procedure; Lack of relative transparency in litigation; Lack of appropriate mechanisms for feedback, learning and intelligence of the judiciary and weakness in the budgeting system and allocation of financial resources; Is one of the most effective structural damages in the judiciary and the lack of coherent process mechanisms to reduce delays, which is the most important issue in the judiciary, has been identified as one of the most effective damages that the judiciary must eliminate eleven damages at higher levels solving and thereby reduce trial delays.
Public Administration
Mehdi Kheir Andish; Gholam Reza Shakeri Navaei; Abdolreza Ghanizadeh; Amin Bazyar
Volume 4, Issue 2 , April 2016, , Pages 117-136
Abstract
The fifth season of countrywide service management deals with the usage of information technology and administrative service. In this law, executive agencies obliged to present their operable processes and work method electronically aiming at activities' efficiency, service quality improvement, expedition ...
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The fifth season of countrywide service management deals with the usage of information technology and administrative service. In this law, executive agencies obliged to present their operable processes and work method electronically aiming at activities' efficiency, service quality improvement, expedition and facilitation presenting services to citizenship and also struggle to create information infrastructures and performing issues based on information technology in administrative services. For the present, several years is passing over executing the law and its effectiveness pathology is necessary. Present research was accomplished aiming at pathology of the effectiveness of countrywide service management law in information technology and administrative service department. The research is an applied research and a survey descriptive one in terms of purpose. The research statistical universe included staff employees at ministry of economy and finance with bachelor's degree and higher. Sample size was determined by Morgan table. To gather data, a questionnaire, designed by the researcher, was used and its reliability was confirmed by Cronbach's Alpha. Data analysis was done through confirmatory factor analysis and one-sample t-test. Results showed that information technology and administrative services application have improved service quality, information quality, information usage, process fulfillment and organization's flexibility. In addition, executing countrywide services law causes services quality improvement at the first priority and process fulfillment improvement at the last priority.
