Ebrahim Rajabpour; Maedeh Dehghan
Abstract
The purpose of the present study was the pathology of outsourcing challenges of civil registration service in Bushehr Province. It is positivist in terms of paradigm, applied in terms of purpose, and descriptive survey in terms of type. The statistical population consisted of experts from the General ...
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The purpose of the present study was the pathology of outsourcing challenges of civil registration service in Bushehr Province. It is positivist in terms of paradigm, applied in terms of purpose, and descriptive survey in terms of type. The statistical population consisted of experts from the General Directorate of Status Registration of Bushehr province. This research was performed in two stages and in a mixed manner. Firstly, outsourcing challenges were extracted by analyzing scientific sources. Afterward, by forming a focus group and consulting the experts of the Civil Registration Organization, the ultimate indicators were prioritized through the Fuzzy method. Secondly, the extracted components and indicators were examined and ranked using the hierarchical technique. The research tool in both stages was a researcher-made questionnaire whose validity was confirmed by professors and experts in this field, and its reliability was evaluated and confirmed using the incompatibility rate (0.025). Findings in the first stage revealed that 19 out of 31 indicators are of higher weight for entering the second stage of the study. These indicators were divided into four general components: risk of duty, employees’ demotivation, devaluation of the organization, and diminishing control. Results demonstrated that diminishing control with a 0.367 score, duty with a 0.237 score, devaluation of organization with a 0.204 score, and demotivation with a 0.191 score were in the first to fourth places.
