The Pathology of Outsourcing Challenges of Civil Registration Service in Bushehr Province

Rajabpour, Ebrahim; Dehghan, Maedeh

doi:10.30473/ipom.2022.63825.4601

Document Type : Survey

Authors

Ebrahim Rajabpour ¹
Maedeh Dehghan ²

¹ Assistant Professor, Department of Business Administration, Faculty of Business and Economics, Persian Gulf University, Bushehr, Iran

² MSc., Department of Business Management, Faculty of Business and Economics, Persian Gulf University, Bushehr, Iran,

https://doi.org/10.30473/ipom.2022.63825.4601

Abstract

The purpose of the present study was the pathology of outsourcing challenges of civil registration service in Bushehr Province. It is positivist in terms of paradigm, applied in terms of purpose, and descriptive survey in terms of type. The statistical population consisted of experts from the General Directorate of Status Registration of Bushehr province. This research was performed in two stages and in a mixed manner. Firstly, outsourcing challenges were extracted by analyzing scientific sources. Afterward, by forming a focus group and consulting the experts of the Civil Registration Organization, the ultimate indicators were prioritized through the Fuzzy method. Secondly, the extracted components and indicators were examined and ranked using the hierarchical technique. The research tool in both stages was a researcher-made questionnaire whose validity was confirmed by professors and experts in this field, and its reliability was evaluated and confirmed using the incompatibility rate (0.025). Findings in the first stage revealed that 19 out of 31 indicators are of higher weight for entering the second stage of the study. These indicators were divided into four general components: risk of duty, employees’ demotivation, devaluation of the organization, and diminishing control. Results demonstrated that diminishing control with a 0.367 score, duty with a 0.237 score, devaluation of organization with a 0.204 score, and demotivation with a 0.191 score were in the first to fourth places.

Keywords

20.1001.1.2322522.1401.10.4.6.1

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Public Organizations Management

The Pathology of Outsourcing Challenges of Civil Registration Service in Bushehr Province

References

References

Volume 11, Vol 2 , Series 42
June 2023
Pages 81-96

The Pathology of Outsourcing Challenges of Civil Registration Service in Bushehr Province

References

References

Volume 11, Vol 2 , Series 42June 2023Pages 81-96

Volume 11, Vol 2 , Series 42
June 2023
Pages 81-96