Document Type : Exploratory
Authors
1 Ph.D. student in Organizational Behavior Management, Department of Public Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
2 Assistant Professor, Department of Public Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
3 Assistant Professor, Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
Abstract
Intragroup conflict is an inevitable organizational phenomenon that, if poorly managed, may lead to increased tension and stress, reduced job satisfaction, weakened cooperation, and decreased group performance. This study aimed to develop a model for intragroup conflict management with an emphasis on the dimensions of employees’ experienced emotions at Payame Noor University. The study was applied in terms of purpose and qualitative in terms of approach, using thematic analysis. Data were collected through semi-structured interviews and, following coding and analysis, were classified into initial codes, basic themes, organizing themes, and an overarching theme. The findings identified six organizing themes: employees’ experienced emotions, factors shaping intragroup conflict, conflict management strategies, managerial competencies, organizational requirements, and outcomes of effective conflict management. Negative emotions included anger, anxiety, stress, frustration, distrust, and perceived injustice, while positive emotions included trust, empathy, hope, motivation, job satisfaction, sense of belonging, and psychological safety. Effective communication, dialogue, mediation, participation, feedback, problem-solving, emotional skills training, and managerial support were also identified as important conflict management strategies. The findings indicate that effective intragroup conflict management requires a multidimensional approach that simultaneously considers individual, emotional, communicative, and organizational factors. The proposed model can contribute to reducing tension, increasing trust and cooperation, enhancing job satisfaction, and improving group cohesion and performance at Payame Noor University.
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