Document Type : Descriptive
Authors
1 Ph.D Candidate, Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
2 Associate Professor, Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
3 Assistant Professor, Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran
Abstract
Abstract
In age where one of the pillars of sustainable competitive advantage of organizations is having committed, professional and motivated employees, maintaining and increasing employee’s engagement is one of the most important concerns of organizations. The purpose of this study is to clarify the concept of work engagement according to the existing theoretical concepts and to recognize its features, precedents, and consequences. Methodologically, Rogers’ evolutionary concept analysis approach has been used in this research. This approach, like other methods of concept analysis, seeks to clarify and analyze the intended concept. Nonlinear, rotational and flexible method were used to collect and analyze data based on inductive approach. In this research, the analysis is thematic and analogous to content analysis. For this purpose, the word "engagement" was searched in existing and valid databases. The findings of the study showed that work engagement is a complex process with the features of vigor, dedication, absorption, and cognitive, emotional, and physical dimensions. Its precedents include "job and personal resources", "social support for co-workers, coaching", "sense of worth, participation", and "meaningfulness, safety". Its consequences include "improved productivity", "performance, creativity, turnover", and "low level of willingness to leave the service and organizational citizenship behavior". As a result, having engaged employees is one of the most important challenges for managers and organizations that seek to improve organizational performance indicators.
Keywords
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