طراحی مدل سازمان پاسخگو در بخش دولتی به روش آمیخته، مورد مطالعه: سازمان‌های دولتی تبریز

شیرازی, اسکندر

doi:10.30473/ipom.2023.68509.4852

نوع مقاله : اکتشافی

نویسنده

اسکندر شیرازی

استادیار، گروه مدیریت دولتی، دانشگاه پیام نور، تهران، ایران.

https://doi.org/10.30473/ipom.2023.68509.4852

چکیده

یکی از ضرورت‌های اصلی دولت‌های دموکراتیک، وجود سیستم پاسخگویی جامع در بخش مدیریت دولتی است و بدون وجود این سیستم، احتمال بروز فساد اداری و نارضایتی در سازمان‌های بخش دولتی وجود دارد. هدف اصلی این پژوهش، شناسایی و آزمون ابعاد و مؤلفه‌های پاسخگویی سازمانی و طراحی مدل سازمان پاسخگو برای سازمان‌های بخش دولتی است. این پژوهش با توجه به هدف انجام آن بنیادی و روش تحقیق آن آمیخته با رویکرد متوالی-اکتشافی است و در ۲ فاز کیفی و کمی انجام‌ شده است بدین‌صورت که ابتدا داده‌های کیفی با استفاده از مصاحبه با ۱۹ نفر از خبرگان که به روش هدفمند انتخاب ‌شده بودند، جمع‌آوری گردیده و به روش داده‌بنیاد و استفاده از سه مرحله کدگذاری باز، محوری و انتخابی تحلیل شدند سپس با استفاده از ابزار پرسشنامه پیمایش در محیط آزمون آغاز و جمع‌آوری داده‌های کمی انجام ‌شده است داده‌های بخش کمی با استفاده از روش تحلیل عاملی تأییدی و معادلات ساختاری مورد آزمون قرار گرفتند و در نهایت مدل سازمان پاسخگو طراحی گردید. در فاز کیفی پژوهش ۱۶۷ زیرمقوله در قالب ۵۴ مقوله فرعی و ۶ مقوله اصلی دولت پاسخگو، مدیران پاسخگو، ساختار پاسخگو، کارکنان پاسخگو، فرهنگ پاسخگو و ارباب‌رجوع پاسخگویی طلب دسته‌بندی شدند. براساس نتایج به‌ دست ‌آمده ساختارشکنی در قوانین و ترویج فرهنگ پاسخگویی به دلیل تکرار مکرر در فرایند مصاحبه‌ها به‌عنوان مقوله‌های محوری پژوهش انتخاب شدند. همچنین در بین ابعاد سازمان پاسخگو، مقوله ایجاد ساختار پاسخگو با آماره تی برابر با ۳۲/۴ و اندازه اثر ۷۷/۰، دارای بالاترین تأثیر و مقوله فرهنگ پاسخگو با آماره تی برابر با ۹۶/۲ و اندازه اثر ۵۱/۰ کمترین تأثیر را بر ایجاد سازمان پاسخگو دارا است.

کلیدواژه‌ها

عنوان مقاله [English]

Designing a Responsive Organization Model in the Public Sector Using a Mixed Method, Case Study: Public Organizations of Tabriz

نویسنده [English]

Skandar Shirazi Shirazi

Assistant Professor, Department of Public Management, Payame Noor University, Tehran, Iran.

چکیده [English]

One of the main necessities of democratic governments is the existence of a comprehensive accountability system in the public administration sector, and without this system, there is a possibility of administrative corruption and dissatisfaction in public sector organizations. The main purpose of this research is to identify and test the dimensions and components of organizational accountability and model design. The organization is responsible for public sector organizations. According to the purpose of this research, it is fundamental and its research method is mixed with a sequential-exploratory approach, and it was conducted in two phases, qualitative and quantitative, so that first, qualitative data was collected using interviews with 19 experts who were selected in a purposeful way. were collected and analyzed using the foundation data method and the use of three stages of open, central and selective coding, then using the survey questionnaire tool in the test environment, the collection of quantitative data has been carried out. They were tested by confirmatory factor analysis and structural equations, and finally the responsive organization model was designed. In the qualitative phase of the research, 167 subcategories were categorized in the form of 54 subcategories and 6 main categories of responsive government, responsive managers, responsive structure, responsive employees, responsive culture, and responsive clients. Based on the obtained results, breaking the structure in the laws and promoting the culture of accountability were chosen as the central categories of the research due to frequent repetition in the process of interviews. Also, among the dimensions of the responding organization, the category of creating a responsive structure with a
t-statistic equal to 4.32 and an effect size of 0.7 has the highest impact, and the category of a responsive culture with a t-statistic equal to 2.96 and an effect size of 0.51 has the lowest impact on creating The responsible organization

کلیدواژه‌ها [English]

Accountability
Accountable Organization
Government Organizations
Mixed Method

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مدیریت سازمان‌های دولتی

طراحی مدل سازمان پاسخگو در بخش دولتی به روش آمیخته، مورد مطالعه: سازمان‌های دولتی تبریز

مراجع

مراجع

دوره 11، شماره 4 (پیاپی 44) - شماره پیاپی 44
آبان 1402
صفحه 79-96

طراحی مدل سازمان پاسخگو در بخش دولتی به روش آمیخته، مورد مطالعه: سازمان‌های دولتی تبریز

مراجع

مراجع

دوره 11، شماره 4 (پیاپی 44) - شماره پیاپی 44آبان 1402صفحه 79-96

دوره 11، شماره 4 (پیاپی 44) - شماره پیاپی 44
آبان 1402
صفحه 79-96