با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : اکتشافی

نویسندگان

1 داﻧﺸﺠﻮی دﮐﺘﺮی، ﮔﺮوه ﻣﺪﯾﺮﯾﺖ رﻓﺘﺎرﺳﺎزﻣﺎﻧﯽ، داﻧﺸﮕﺎه ﺧﻮارزﻣﯽ؛ ﻣﺮﺑﻰ، ﮔﺮوه ﻣﺪﯾﺮﯾﺖ، داﻧﺸﮕﺎه ﭘﯿﺎم ﻧﻮر، ﺗﻬﺮان، اﯾﺮان.

2 دانشیار، گروه آموزشی مدیریت منابع انسانی و کسب و کار، دانشگاه خوارزمی، تهران، ایران.

3 استادیار، گروه آموزشی مدیریت منابع انسانی و کسب و کار، دانشگاه خوارزمی، تهران، ایران.

4 دانشیار، گروه آموزشی مدیریت آموزشی، دانشگاه خوارزمی، تهران، ایران.

چکیده

یکی از شاخصه‌هایی که نشان‌دهنده پویایی سازمان‌های امروزی است، بهره‌مندی سازمان‌ها از نقطه‌نظرات سازنده و مفید کارکنان در راستای افزایش کیفیت تصمیمات گرفته‌ شده در سازمان‌ها است. ازاین‌رو، هدف پژوهش حاضر شناسایی عوامل مؤثر بر تمایل کارکنان به بیان مخالفت سازمانی در دانشگاه است. روش پژوهش حاضر از نوع کیفی و اکتشافی است که با استفاده از تحلیل مضمون و مطالعۀ آرشیوی صورت گرفته است. نمونۀ آماری این پژوهش شامل 120 مقالۀ چاپ شده در پایگاه‌ اطلاعات علمی معتبر داخلی و خارجی از طریق جستجوی کلمات کلیدی و انجام فرآیند غربالگری بود که در نهایت 30 اثر به‌منظور بررسی و تحلیل بیشتر انتخاب شد، نتیجه بررسی و تحلیل ادبیات استخراج 31 مضمون پایه، 13 مضمون سازمان‌دهنده و 4 مضمون فراگیر بود. یافته‌ها نشان داد که عوامل مؤثر بر تمایل کارکنان به بیان مخالفت سازمانی در 4 بُعد اصلی: فردی، ارتباطی، سازمانی و محیطی است که هریک از این عوامل می‌توانند در تمایل کارکنان به بیان مخالفت سازمانی تأثیرگذار باشند ولی تصمیم‌گیری برای انتخاب رویکرد بیان مخالفت بستگی دارد که در لحظۀ انتخاب، کدام مسئله و عامل خاص در آن موقعیت خاص تأثیرگذار خواهد شد، درنتیجه بسته به شرایط اقتضایی ضروری است، ملاحظات مربوط به هرکدام از عوامل شناسایی شده و در انتخاب رویکرد صحیح بیان مخالفت سازمانی کارکنان مدنظر قرار گیرد.

کلیدواژه‌ها

عنوان مقاله [English]

Identify the Factors Affecting the Willingness of Employees to Express Organizational Dissent

نویسندگان [English]

  • Leila Ghasemi esfahlan 1
  • Akbar Hassanpoor 2
  • Saeed Jafarinia 3
  • Bijan Abdollahi 4

1 Ph.D Candidate, Department of Organizational Behavior Management, Kharazmi University, Instructor, Department of public Management, payame Noor University, Tehran, Iran

2 Associate Professor, Department of HRM, Kharazmi University, Tehran, Iran.

3 Assistant, Professor, Department of HRM, Kharazmi University, Tehran, Iran.

4 Associate, Professor, Department of Education Management, Kharazmi University, Tehran, Iran.

چکیده [English]

One of the characteristics that show the dynamism of today's organizations is the benefit of organizations from the constructive and useful point of view of employees in increasing the quality of decisions making in organizations. Therefore, the purpose of this study is to identify the factors affecting the expression of organizational dissent of employees in the university. The method of this research is qualitative and exploratory which has been done using content analysis and documental study. The statistical sample of this research included 120 articles published in the valid journals searched in domestic and foreign scientific databases by searching for keywords and performing the screening process. Finally, 30 works were selected for further review and analysis. The result of the literature review and analysis was the extraction of 31 basic themes, 13 constructive themes, and 4 comprehensive themes. Findings showed that the factors affecting the willingness of employees to express organizational opposition are 4 main dimensions: personal, communicational, organizational, and environmental, each of which can affect the willingness of employees to express organizational dissent, but the decision to choose the approach of expressing depends on which particular issue and factor will be affected in that particular situation at the time of selection; therefore, depending on the circumstances, it is necessary to identify the considerations of each factor and consider the correct approach to express organizational dissent of employees.

کلیدواژه‌ها [English]

  • Organizational Dissent
  • Organizational Voice
  • Whistle-blowing
  • Organizational Silence
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