Public Organizations Management

Public Management

Analytical Model of the Relationship between Employees' Emotional Labor and the Perception of Service Quality and Customer Satisfaction in the Organization of Agricultural Jihad of East Azarbaijan Province

Hossein Abbasi Esfanjani

Volume 12, Vol 3 , Series 47 , June 2024, Pages 1-20

https://doi.org/10.30473/ipom.2024.72025.5014

Abstract

The aim of this study is to analyse how emotional labor affects on the perception of service quality and customer satisfaction. The research is applied in terms of purpose, descriptive and survey in terms of nature and method, and primary information was collected using ... Read More The aim of this study is to analyse how emotional labor affects on the perception of service quality and customer satisfaction. The research is applied in terms of purpose, descriptive and survey in terms of nature and method, and primary information was collected using a standard questionnaire. The statistical population includes 384 people who refer to Jihad Agriculture in East Azarbaijan province, who were selected by the available sampling method. The information of the respondents was done with the methods of descriptive statistics and hypothesis testing, as well as the fitting of the conceptual model with the SEM method and Lisrel software. Based on the results of statistical analyzes and t-statistic values; 6.58, 9.12 and 7.47, respectively, the direct effect of emotional labor on the customer satisfaction and perception of the quality of service, as well as the direct effect of the perception of the quality of service by the customer satisfaction were confirmed. Investigating the impact of emotional labor on the customer satisfaction, with a path coefficient of 0.52, showed that the variable of emotional labor directly explains 52% of the changes in the satisfaction variable. Two path coefficients between emotional labor and perception of service quality 0.69 and perception of service quality with customer satisfaction 0.74 also showed that the variable of emotional labor indirectly and through the mediating variable of perception of service quality has a 51% effect on the customer satisfaction. The direct and significant effect of emotional labor on the perception of service quality and customer satisfaction was confirmed in the main hypothesis. Investigating and determining the intensity of the indirect effect using the VAF statistic, the value of 49.6% showed that almost half of the total effect of emotional labor on customer satisfaction is indirectly explained by the mediating variable of service quality perception.

Public Administration

The Dark Side of Meritocracy in Organization: The Accumulation of Social Inequality through Work

zeinab molavi

Volume 12, Vol 3 , Series 47 , June 2024, Pages 21-34

https://doi.org/10.30473/ipom.2024.70963.4973

Abstract

Public Management

Interpretive Structural Modeling of Factors Affecting Employees Strategic Alignment

Hossein Eghbali; Ebrahim Rajabpour; Zaeemeh Nematolahi

Volume 12, Vol 3 , Series 47 , June 2024, Pages 35-50

https://doi.org/10.30473/ipom.2024.70881.4970

Abstract

Current researches around the axis of strategic management indicate that strategy formulation cannot be the main concern or problem of organizations. Rather, what has become a problem is the lack of alignment between different departments of the organization and the organization's strategies. This research ... Read More

Public Management

The Dark Edge of Succession in the Executive Organizations of East Azarbaijan Province with the Approach of Foundational Data Theory

Nahideh Najafi emami; Alireza Bafandeh Zende; Morteza Mahmoodzadeh

Volume 12, Vol 3 , Series 47 , June 2024, Pages 51-66

https://doi.org/10.30473/ipom.2024.70184.4943

Abstract

Managers of organizations know that nurturing successors is essential for the organization's prosperity in next years. One of the the weak points in the succession is the process of preparing employees to take on new roles in the organization when they need those roles. In this regard, the research has ... Read More

General Management

Designing a Model for Managing the Implementation Challenges of a Decentralized Autonomous Organization (DAO)

Masoumeh Afsharinezhad; Mohammad ali Sarlak; Davood Gholamrezaei; Ashraf Rahimian

Volume 12, Vol 3 , Series 47 , June 2024, Pages 67-86

https://doi.org/10.30473/ipom.2024.70672.4957

Abstract

Currently, the insurance industry in Iran is facing challenges such as process complexity, high costs, and declining customer trust. As a result of these challenges, there is a need for new requirements to improve performance and enhance efficiency in the insurance industry. In this regard, the implementation ... Read More

Public Management

Identifying the Impact of Liquidation Policies on Organizational Performance with Emphasis on the Mediating Role of Employee Competency and Toxic Partner in Isfahan Mellat Bank

Mehdi Mohammadi; Morteza Agha Tehrani; Somayeh Akhlaghiyan; Tahereh Sahrai

Volume 12, Vol 3 , Series 47 , June 2024, Pages 87-100

https://doi.org/10.30473/ipom.2024.67763.4826

Abstract

The purpose of this study was to identify the impact of remediation policies on organizational performance with emphasis on the mediating role of staff competency and toxic partner at Mellat Bank in Isfahan. Avery. The target population of this research is the esteemed personnel of the branches of Mellat ... Read More

Public Management

Examining the Effect of Patriarchy on Organizational Trauma with the Mediating Role of Ambition of Female Managers in Government Organizations of Ilam Province

Jahan Abdi; Zahra Hajibeigi; Mohammad Adinehvand

Volume 12, Vol 3 , Series 47 , June 2024, Pages 101-114

https://doi.org/10.30473/ipom.2024.70458.4951

Abstract

This research was conducted with the aim of investigating the effect of patriarchy on organizational trauma with the mediating role of ambition of female managers in government organizations of Ilam province. Methodology In terms of the purpose, the research method is a part of applied research, and ... Read More This research was conducted with the aim of investigating the effect of patriarchy on organizational trauma with the mediating role of ambition of female managers in government organizations of Ilam province. Methodology In terms of the purpose, the research method is a part of applied research, and in terms of implementation and the method of data collection, it is descriptive and correlational. The statistical population includes all the female managers of government organizations in Ilam province in 1402, numbering 127 people, based on Morgan's table, 95 people were selected for this study by simple random sampling method. The data collection tool in this research was Cheng et al.'s patriarchy questionnaire (2000), Steinkamp's organizational trauma questionnaire (2014) and Zohragin Schmidt's leadership questionnaire (2008). The validity and reliability of these questionnaires were confirmed through face validity and Cronbach's alpha. Findings The results of this research showed that the relationship between organizational ambition and organizational trauma (-0.639) is negative and significant, the relationship between organizational patriarchy and organizational trauma (0.351) is positive and significant, and the relationship between organizational patriarchy and organizational ambition (976) -0/) was negative and significant. Also, the research results showed that the relationship between organizational patriarchy and organizational trauma with the mediating role of organizational ambition (0.624) was positive and significant. The results of this research showed that patriarchal management causes organizational problems, and in this regard, organizational ambition can act as an effective factor in improving performance and reducing trauma in organizations. Therefore, it is suggested that managers act by creating motivation, healthy competition and promoting a positive work environment in order to achieve growth and progress in the organization and prevent organizational trauma.

Public Management

Monitoring the role of soft skills on critical thinking and innovative behaviors of managers of public organizations

Parvaneh Sadeghi; Houshang Taghizadeh; Ali Ghorbani

Volume 12, Vol 3 , Series 47 , June 2024

https://doi.org/10.30473/ipom.2024.30475.2392

Abstract

This research was conducted with the aim of investigating the impact of soft skills on critical thinking and innovative behavior of managers. This research is applied-developmental in terms of purpose and descriptive-survey from the point of view of methodology. The statistical population of the research ... Read More

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Conceptualization and Design of Organizational Meteorite Model: Challenges and Solutions

Ali Ghorbani; Mohammad Amin Torabi

Volume 9, Issue 4 , October 2021, , Pages 147-164

https://doi.org/10.30473/ipom.2021.8269

Abstract

Sudden damages that come from outside the organization will cause the organization to be distorted and ambiguous due to not having a role in their occurrence, this particular type of damage in the organization may not be properly understood due to research gaps and gaps, so The purpose of this study ... Read More

Pathology of Performance Management System of Iranian Public Sector Organizations

Abdorreza Ghanizadeh; Roohallah Noori; Akbar Hassanpoor; Yousef Vakili

Volume 10, 1(Series 37) , January 2022, , Pages 47-66

https://doi.org/10.30473/ipom.2021.59274.4391

Abstract

About a decade has passed since the establishment and implementation of the current performance management system of Iranian public sector organizations according to the criteria of the Civil Service Management Act. Nevertheless, this system has not been scientifically and comprehensively pathologized. ... Read More

Professionalism Human Resource Management Model in Government Organizations (Case Study: Ministry of Industry, Mines, and Trade)

Ahmad Asadi; NabiAllah Mohammadi; Homa Doroudi; arshad Farahmandian

Volume 9, Issue 4 , October 2021, , Pages 12-26

https://doi.org/10.30473/ipom.2021.58148.4346

Abstract

This study aimed to provide a professional model of human resource management for the Ministry of Industry, Mines, and Trade in the period of 2017-2020. This research is applied-exploratory in terms of purpose and is a descriptive survey in terms of the method with a mixed-mode approach. The research ... Read More

Identifying the Effective Factors and Consequences of the Leaders Huberris Phenomenon by Fuzzy Dimittel Method, Case Study: Public of Organizations

ALi Shariatnejad

Volume 10, Issue 3 , July 2022, , Pages 87-102

https://doi.org/10.30473/ipom.2022.61501.4489

Abstract

In today's management world, some leaders, due to having a self-centered and arrogant personality and being in a position of power, use less of their mental abilities and capabilities over time and have little mobility, which over time reduces their intellectual capacity. In fact, these people, after ... Read More

Conceptual Model of Value Co-Creation of University with Emphasis on Fourth and Fifth Generation Universities Using Meta-Synthesis and Fuzzy Delphi Approach

Azin Hharandi; Mohammad mahdi Parhizgar; Amir Fazel; Mohmmadtaghi Amini

Volume 10, 1(Series 37) , January 2022, , Pages 103-124

https://doi.org/10.30473/ipom.2021.58824.4377

Abstract

Despite the introduction of value co-creation models, its various dimensions and components in universities are still unclear. The purpose of this article is to identify the factors, components and consequences of value co-creatin of university emphasizing the fourth and fifth generation universities ... Read More

Public Management

Designing a model of ostracism faculty members in the work environment

Reza Saleh zadeh; ali Asghar mobasheri

Articles in Press, Accepted Manuscript, Available Online from 21 June 2024

https://doi.org/10.30473/ipom.2024.69635.4912

Abstract

The current research was carried out with the aim of designing a model of ostracism faculty members in the work environment . This research in terms of practical purpose; In terms of exploratory nature and in terms of method; It has been done in a qualitative way and with the approach of Grounded theory. ... Read More

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Public Management

Pathology of the Human Resource Management Model of Slack Employees: the Function of Performance Evaluation and Control and Reward and Service Compensation

Mirali Seyednaghavi

Articles in Press, Corrected Proof, Available Online from 09 September 2024

https://doi.org/10.30473/ipom.2023.68507.4851

Abstract

current research tries to examine the pathological analysis of the human resource management model of slack employees, which is taken from the research of Rashidi et al. (2021) in the oil company. This research is quantitative, applied and comparative in terms of philosophical foundations in the paradigm ... Read More

Public Management

Identifying and analyzing the antecedents and consequences of administrative trader in government organizations with the FCM method

ali shariatnejad; elahe maneshdavi

Articles in Press, Accepted Manuscript, Available Online from 02 October 2024

https://doi.org/10.30473/ipom.2024.70860.4968

Abstract

One of the global phenomena that has existed for a long time with the emergence of early forms of government and is considered an important factor in causing damage to the policies and public interests of organizations is called administrative trader. Therefore, according to the damages caused by the ... Read More

Public Management

Designing a model of crisis management with the approach of managing the moral distress with a mixed approach

Rasoul Khazaei; Morteza Hazrati; Nima Ranji Jafarudi

Articles in Press, Corrected Proof, Available Online from 13 October 2024

https://doi.org/10.30473/ipom.2024.71649.4995

Abstract

The purpose of this research is to design a model of crisis management with the approach of moral distress management in hospitals of medical sciences universities of Iran with a mixed approach. This research is applied in terms of purpose and descriptive-correlation in terms of method. The statistical ... Read More

Public Management

Examining the Attitude of Employees Regarding Job Security in the Face of Blockchain in the Horizon of 2031

saeid ghazinejad; Hassan Darvish; Mohammad Mahmoudi Meymand

Articles in Press, Accepted Manuscript, Available Online from 18 October 2024

https://doi.org/10.30473/ipom.2024.71429.4986

Abstract

A The purpose of the current research is to design and explain the future research model of the attitudebank employees in terms job security in the face of blockchain in the horizon of 2031. In the first stage (qualitative part) of the current research, based on the studies, the future research factors ... Read More

Public Management

Developing a Strategic Planning Model using the Approach of Excellence EFQM Model (Case Study Cooperative Investment Guarantee Fund)

Malek Dalir; Saeed Abesi; MohammadReza Daraei

Volume 5, شماره 4 (پیاپی 20) , November 2017, , Pages 107-120

Abstract

Model to improve EFQM excellence and performance evaluation Guarantee Fund investment cooperation can help us to develop effective strategic planning to increase the effectiveness and productivity. Therefore, the use of Corporate Performance Management and supporting the goal by scientific method are ... Read More

Nmber of Volumes	12
Number of Issues	47
Number of Articles	417
Number of Contributors	941
Article View	718,034
PDF Download	652,272
View Per Article	1721.9
PDF Download Per Article	1564.2
Number of Submissions	3,938
Acceptance Rate	7
Time to Accept (Days)	146
Number of Indexing Databases	13
Number of Reviewers	61

Volume 12 (2023-2024)

Volume 11 (2023)

Volume 10 (2022)

Volume 9 (2021)

Volume 8 (2020)

Volume 7 (2019)

Volume 6 (2018)

Volume 5 (2017)

Volume 4 (2016)

Volume 3 (2015)

Volume 2 (2014)

Volume 1 (2013)

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