با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : توصیفی

نویسندگان

1 دانشجوی دکتری، گروه مدیریت دولتی، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران.

2 دانشیار، گروه روانشناسی، واحدکرمان، دانشگاه آزاد اسلامی، کرمان، ایران.

3 دانشیار، گروه مدیریت دولتی، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران.

4 استادیار، گروه مدیریت، دانشگاه ولی عصر(عج)، رفسنجان، ایران

چکیده

هدف اصلی از انجام این پژوهش «طراحی و تبیین الگوی آوای کارکنان با تأکید بر فرهنگ سازمانی در بانک‌های دولتی ایران (مورد مطالعه: ستاد مرکزی بانک کشاورزی و شعب آن در تهران بزرگ)» است. این پژوهش ازجمله پژوهش‌های آمیخته بوده که از نظر هدف در رده پژوهش‌های کاربردی و از نظر روش انجام در مقوله پژوهش‌های توصیفی و از نظر گردآوری داده‌ها و جمع‌بندی، در بخش کیفی تحلیل محتوا و در بخش کمی معادلات ساختاری با استفاده از نرم‌افزار پی.ال.اس. و اس.پی.اس است. برای این اقدام، در گام اول متون تخصصی متغیرهای فرهنگ سازمانی و آوای کارکنان ازجمله مقالات داخلی، خارجی، کتاب‌ها و نشریات معتبر مورد مطالعه قرار گرفت و در گام بعدی با انجام مصاحبه با خِبرگان بانک کشاورزی ابعاد آنان شناسایی شد. در این پژوهش 16 خِبره جامعه هدف حضور داشته که با روش گلوله برفی هدفمند شناسایی و مصاحبه با آن‌ها به روش عمیق نیمه ساختاری انجام شد. نتیجه اینکه، تعداد 4 بُعد برای فرهنگ سازمانی شامل: مشتری‌مداری، نظم‌اندیشی، تخصص‌گرایی و اخلاق‌مندی و 4 بُعد برای آوای کارکنان شامل: سودمند، بهره‌مند، انذار و سازگار شناسایی شد. براساس نتایج حاصل، فرهنگ سازمانی بر آوای کارکنان تأثیر داشته و ارتباط آنان مثبت و معنی‌دار است. هم‌چنین نتایج نشان داد با ارتقای فرهنگ سازمانی آوای بهره‌مند، سودمند و انذار افزایش یافته ولیکن باعث کاهش آوای سازگار می‌شود.

کلیدواژه‌ها

عنوان مقاله [English]

Designing and Explaining the Employees’ Voice Pattern with Emphasis on Organizational Culture Case Study: The Headquarters of Agricultural Bank and its Branches in Tehran

نویسندگان [English]

  • Seyed Reza Pourghafari 1
  • Alireza Manzari Tavakoli 2
  • Sanjar Salajeghe 3
  • Mahdi Dehghani Soltani 4

1 Ph.D. Candidate in Public Management, Kerman Branch, Islamic Azad University, Kerman, Iran.

2 .Associate Professor, Department of Psychology, Kerman Branch, Islamic Azad University, Kerman, Iran.

3 Associate Professor, Department of Public Management, Kerman Branch, Islamic Azad University, Kerman, Iran.

4 Assistant Professor, Department of Management, Vali Asr University, Rafsanjan, Iran.

چکیده [English]

The main purpose of this study was to design and explain the employees' voice patterns with an emphasis on organizational culture in state-owned banks in Iran to provide the desired model. The case study was the headquarters of the Agricultural Bank and its branches in Tehran. The research was a mixed modes model in the category of applied research with descriptive design in the quantitative part and content analysis in the qualitative part applying structural equations modeling by the use of SPSS and PLS software. To do analysis, in the first step, the specialized texts of organizational culture variables and employees' voices in the internal and external articles, books, and valid publications were studied, and in the next step, their dimensions were identified by conducting interviews with Agricultural Bank experts. In this study, 16 experts from the target population were selected through the snowball sampling method and were interviewed in a deep semi-structural interview. According to the result, four dimensions of organizational culture, including customer orientation, discipline, specialization, and ethics, and four dimensions for the employee’s voice, including usefulness, beneficiary, warning, and compatibility were identified. According to the results, organizational culture positively and significantly affects employees' voices. The results also showed that with the promotion of organizational culture, the voice of usefulness, beneficiaries, and warnings increased but the compatible voice decreased.

کلیدواژه‌ها [English]

  • Agricultural Bank
  • Organizational Culture
  • Employees’ Voices
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