با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : اکتشافی

نویسندگان

1 دانشجوی دکتری، گروه مدیریت، دانشگاه آزاد اسلامی، واحد سیرجان، سیرجان، ایران.

2 استادیار، گروه مدیریت، دانشگاه پیام نور، تهران، ایران.

3 استادیار، گروه مدیریت، دانشگاه آزاد اسلامی، واحد سیرجان، سیرجان، ایران.

چکیده

پژوهش حاضر با هدف طراحی مدل مدیریت تعارضات بین نسلی در بین کارکنان کشتیرانی جنوب - خط ایران انجام شده است. این پژوهش از لحاظ هدف کاربردی و از نظر ماهیت از نوع اکتشافی است که با رویکرد آمیخته (کیفی- کمی) مورد تحلیل قرار گرفته است. در مرحلة اول جهت شناسایی مولفه‌های الگو، از روش کیفی و مصاحبه‌های عمیق استفاده شد. جامعه آماری بخش کیفی، 15 نفر از خبرگان دانشگاهی به روش هدفمند انتخاب شدند. جهت تحلیل داده­های بخش کیفی از روش تحلیل داده‌بنیاد و از نرم‌افزار مکس‌کیودا استفاده شد. در ادامه جهت برازش الگوی طراحی شده در بخش کیفی، از روش کمی با رویکرد مدل‌سازی معادلات ساختاری استفاده شد. مشارکت‌کنندگان در این بخش شامل 203 نفر از مدیران و کارشناسان و کارکنان بود که به روش تصادفی طبقه­ای انتخاب شدند. ابزار گردآوری داده‌ها در بخش کمی، پرسشنامه مبتنی بر یافته‌های بخش کیفی بود که روایی و پایایی آن مورد تایید قرار گرفت. تحلیل داده­های بخش کمی به وسیله نرم‌افزارpls4  انجام شد. با نتایج بخش کیفی 6 مقوله اصلی، 13 مقوله فرعی و تعداد 45 کدباز شناسایی شد. در بخش کمی نیز مشخص شد بین مدیریت تعارضات بین نسلی و عوامل رابطه ‌معنی‌داری وجود دارد و الگوی طراحی شده از تناسب قابل قبولی برخوردار است. می‌توان نتایج گرفت که مدیران با استفاده از مهارت‌های مدیریت تعارض می‌توانند از تبدیل تعارض به تنش و درگیری جلوگیری کرده و از نتایج مثبت آن بهره‌مند شوند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Providing a Model Managing Intergenerational Conflicts in Organization with a Mixed Approach

نویسندگان [English]

  • Alireza Mohammadi Bajgan 1
  • Mohammad Montazeri mahmoodabadi 2
  • yousef ahmadi 3

1 Ph.D. Candidate, Department of Management, Sirjan Branch, Islamic Azad University, Sirjan, Iran.

2 Assistant Professor, Department of Management, Payam Noor University, Tehran, Iran.

3 Assistant Professor, Department of Management, Sirjan Branch, Islamic Azad University Sirjan, Iran.

چکیده [English]

The current research was conducted with the aim of designing a model of intergenerational conflict management among shipping employees in the south of Iran. This research is applied in terms of purpose and exploratory in nature, which has been analyzed with a mixed (qualitative-quantitative) approach. In the first stage, qualitative method and in-depth interviews were used to identify the components of the model. In the qualitative part, there are 15 university experts who were selected in a targeted way. In order to analyze the data of the qualitative part, the foundation data analysis method was used using MaxQuda software. In order to fit the model designed in the qualitative part, a quantitative method with structural equation modeling approach was used. The participants in this section included 203 managers, experts and employees who were selected by stratified random method. The data collection tool in the quantitative part was a questionnaire based on the findings of the qualitative part, whose validity and reliability were confirmed. Quantitative data analysis was done by pls4 software. The results of the qualitative part showed that 6 main categories, 13 subcategories and 45 open codes were identified. In the quantitative section, it was found that there is a meaningful relationship between the management of intergenerational conflicts and factors, and the designed model has an acceptable fit. It can be concluded that managers can prevent conflict from turning into tension and conflict by using conflict management skills and benefit from its positive results.

کلیدواژه‌ها [English]

  • Intergenerational Conflict Management
  • Intergenerational Conflicts
  • Intergenerational Conflicts Among Employees al Conflicts
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