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آسیب‌‌شناسی چالش‌‌های برون‌‌سپاری خدمات ثبت ‌‌احوال استان بوشهر

نوع مقاله : پیمایشی

نویسندگان

1 استادیار، گروه مدیریت بازرگانی، دانشکده کسب و کار و اقتصاد، دانشگاه خلیج فارس، بوشهر، ایران.

2 کارشناس ارشد، گروه مدیریت بازرگانی، دانشکده کسب‌و‌کار و اقتصاد، دانشگاه خلیج فارس، بوشهر، ایران

چکیده

هدف پژوهش حاضر آسیب‌شناسی برون‌سپاری خدمات ثبت احوال با تمرکز بر چالش‌های برون‌سپاری است. این پژوهش از نظر پارادایم اثبات‌گرایانه، از منظر هدف کاربردی و از لحاظ نوع توصیفی- پیمایشی است. جامعه آماری متشکل از خبرگان اداره کل ثبت ‌احوال استان بوشهر می‌باشد و در دو مرحله و به‌ صورت آمیخته انجام شد. در مرحله نخست با بررسی منابع علمی، چالش‌های برون‌سپاری استخراج گردید و با تشکیل گروه کانونی و نظرخواهی از صاحب‌نظران اداره کل ثبت احوال استان بوشهر شاخص‌های نهایی با استفاده از روش فازی اولویت‌بندی شد. در مرحله دوم با به‌کارگیری تکنیک سلسله‌مراتبی، مؤلفه‌ها و شاخص‌های استخراج شده وزن‌دهی و رتبه‌بندی شدند. ابزار پژوهش در هر دو مرحله پس از تشکیل گروه کانونی پرسشنامه محقق‌ساخته بود. روایی محتوای پرسشنامه توسط استادان و صاحب‌نظران این حوزه و پایایی آن با استفاده از نرخ ناسازگاری (مقدار 025/0) بررسی و تأیید شد. یافته‌های پژوهش در مرحله نخست نشان داد که از 31 شاخص شناسایی شده از بررسی مبانی نظری در بخش چالش‌ها، 19 شاخص وزن و اهمیت بالاتری ‏برای ورود به مرحله دوم دارند. این شاخص‌ها در 4 مؤلفه کلی ریسک انجام‌وظیفه، تضعیف روحیه کارکنان، کاهش ارزش سازمان ‏و کاهش کنترل قرار گرفتند. نتایج پژوهش نشان داد که از 4 مؤلفه ذکر شده؛ به ترتیب رکاهش کنترل با امتیاز وزنی 367/0، انجام‌وظیفه با امتیاز وزنی 237/0، کاهش ارزش سازمان با امتیاز وزنی 204/0 و تضعیف روحیه کارکنان با امتیاز وزنی 191/0 در رتبه اول تا چهارم قرار گرفتند.

کلیدواژه‌ها

عنوان مقاله [English]

The Pathology of Outsourcing Challenges of Civil Registration Service in Bushehr Province

نویسندگان [English]

  • Ebrahim Rajabpour 1
  • Maedeh Dehghan 2

1 Assistant Professor, Department of Business Administration, Faculty of Business and Economics, Persian Gulf University, Bushehr, Iran

2 MSc., Department of Business Management, Faculty of Business and Economics, Persian Gulf University, Bushehr, Iran,

چکیده [English]

The purpose of the present study was the pathology of outsourcing challenges of civil registration service in Bushehr Province. It is positivist in terms of paradigm, applied in terms of purpose, and descriptive survey in terms of type. The statistical population consisted of experts from the General Directorate of Status Registration of Bushehr province. This research was performed in two stages and in a mixed manner. Firstly, outsourcing challenges were extracted by analyzing scientific sources. Afterward, by forming a focus group and consulting the experts of the Civil Registration Organization, the ultimate indicators were prioritized through the Fuzzy method. Secondly, the extracted components and indicators were examined and ranked using the hierarchical technique. The research tool in both stages was a researcher-made questionnaire whose validity was confirmed by professors and experts in this field, and its reliability was evaluated and confirmed using the incompatibility rate (0.025). Findings in the first stage revealed that 19 out of 31 indicators are of higher weight for entering the second stage of the study. These indicators were divided into four general components: risk of duty, employees’ demotivation, devaluation of the organization, and diminishing control. Results demonstrated that diminishing control with a 0.367 score, duty with a 0.237 score, devaluation of organization with a 0.204 score, and demotivation with a 0.191 score were in the first to fourth places.

کلیدواژه‌ها [English]

  • Bushehr Province
  • General Department of Civil Registration Organization
  • Outsourcing
  • Outsourcing Challenges
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مدیریت سازمان‌های دولتی
دوره 11، شماره2 (پیاپی 42)
خرداد 1402
صفحه 81-96
فایل ها
سابقه مقاله
  • تاریخ دریافت: 06 اردیبهشت 1401
  • تاریخ بازنگری: 19 خرداد 1401
  • تاریخ پذیرش: 03 شهریور 1401
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