با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : پیمایشی

نویسندگان

1 دانشجوی دکتری، گروه مدیریت دولتی، واحد اصفهان (خوراسگان)،دانشگاه آزاد اسلامی اصفهان، اصفهان، ایران.

2 استادیار، گروه مدیریت دولتی، واحد اصفهان (خوراسگان)، دانشگاه آزاد اسلامی، اصفهان، ایران.

3 استادیار، گروه مدیریت بازرگانی، دانشگاه حضرت معصومه، قم، ایران.

چکیده

کارکنان کارآمد عامل اصلی موفقیت و تعالی سازمان و کارکنان ناکارآمد نیز عامل مشکلات و شکست‌های سازمان هستند. با وجود این در پژوهش‌های پیشین، کمتر پژوهشی به‌طور جامع و منسجم به کارآمدی نیروی انسانی پرداخته و مهم‌ترین هدف این پژوهش ارائه یک مدل نظری در خصوص کارکنان کارآمد و ناکارآمد و بررسی ویژگی‌های آن‌ها در بخش دولتی بود تا ضمن پرکردن خلأ مطالعاتی موجود به دانش‌افزایی در این زمینه کمک نماید. این مطالعه از اصول روش‌شناسی نظریه داده‌بنیاد کلاسیک (گلیزری) در ارتباط با استفاده از ادبیات نظری، به‌کارگیری مشارکت‌کنندگان، جمع‌آوری داده، تحلیل و توسعه نظریه استفاده کرد. در این راستا با تعداد 17 نفر از مدیران صاحب‌نظر صنعت آب استان اصفهان مصاحبه‌های عمیق نیمه ساختاریافته انجام و داده‌های حاصل در سه مرحله کدگذاری باز، کدگذاری انتخابی و کدگذاری نظری مورد تحلیل قرار گرفت. تحلیل داده‌ها منتج به شناسایی چهار گونه از کارکنان از لحاظ کارآمدی بود که با عناوین کارکنان کنشگر، کارکنان واکنش‌گر، کارکنان اهمال‌گر و کارکنان نافرمان مفهوم‌سازی گردیدند. در ادامه تحلیل داده‌ها، گونه‌های مذکور از طریق ماتریس گونه‌شناسی کارکنان کارآمد و ناکارآمد مورد بررسی و تحلیل قرار گرفت. بدیهی است شناسایی انواع کارکنان از لحاظ کارآمدی و تبیین ویژگی‌های آن‌ها کمک شایانی در بهبود کارآمدی منابع انسانی و مقابله با ناکارآمدی خواهد نمود.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Presenting a Typology Matrix of Efficient and Inefficient Employees in the Public Sector: A Data Base Theory Approach

نویسندگان [English]

  • Rahman Isfahani 1
  • Mehraban Hadi peykani 2
  • Mohammad Talari 3

1 PhD Candidate, Department Public Management, Khorasgan Branch, Islamic Azad University, Isfahan, Iran.

2 Assistent Proffesor, Department of Public Management, Islamic Azad University, Khorasgan Branch, Isfahan, Iran.

3 Assistent Proffesor, Department of Business Management Department, Hazrat-e Masoumeh University, Qom, Iran.

چکیده [English]

The organization's excellence and inefficient employees are considered the cause of its problems and failures. However, less research has comprehensively and coherently addressed employee efficiency. The main purpose of this study was to provide a theoretical model of efficient and inefficient employees and investigate their characteristics in the public sector, not only to fill the existing study gap but also to help increase knowledge in this field. The methodological principles of classic database theory (Glaserian) were used in this study concerning theoretical literature, participant recruitment, data collection, analysis, and theory development. In this regard, in-depth semi-structured interviews were conducted with 17 experts in the water industry in Isfahan province, and the obtained data were analyzed in three stages: open coding, selective coding, and theoretical coding. Data analysis showed four types of employees in terms of efficiency, which were conceptualized with the titles of proactive employees, reactive employees, procrastinative employees, and restive employees. Data analysis also showed that the mentioned types were investigated and analyzed through the typology matrix of efficient and inefficient employees. Identifying the types of employees in terms of efficiency and explaining their characteristics will help improve the efficiency of human resources and deal with inefficiency.

کلیدواژه‌ها [English]

  • Employee EFficiency
  • Job Performance
  • Data Base theory
  • Typology Matrix
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