با همکاری مشترک دانشگاه پیام نور و انجمن مدیریت دولتی ایران و انجمن مدیریت رفتار سازمانی

نوع مقاله : پیمایشی

نویسندگان

1 کارشناس ارشد، گروه مدیریت فناوری اطلاعات، دانشگاه غیرانتفاعی شیخ بهائی، اصفهان، ایران.

2 استادیار، گروه مدیریت فناوری اطلاعات، دانشگاه پیام نور، تهران، ایران.

10.30473/ipom.2025.72466.5048

چکیده

پیاده‌سازی موفق سیستم برنامه‌ریزی منابع سازمانی همراه با همسوسازی عملیات تجاری و یکپارچه‌سازی داده‌ها مزایای زیادی به همراه دارد، اما معمولاً مستعد شکست است زیرا به منابع و زمان زیاد و تغییرات گسترده در فرآیندهای سازمان نیاز دارد. هدف این پژوهش، شناسایی و اولویت‌بندی موانع پیاده‌سازی سیستم برنامه‌ریزی منابع سازمانی در مخابرات منطقه اصفهان است. این پژوهش از نوع ترکیبی (کیفی-کمی)، اکتشافی و با رویکرد کاربردی انجام شده است. جامعه آماری شامل کارکنان حوزه فناوری اطلاعات مخابرات منطقه اصفهان بود که از میان آن‌ها 15 خبره با روش نمونه‌گیری هدفمند و گلوله برفی انتخاب شدند. ابزار گردآوری داده‌ها شامل دو پرسشنامه محقق‌ساخته بود. در مرحله اول، به روش دلفی فازی، 15 مانع کلیدی از میان 55 عامل اولیه شناسایی‌شده از مرور دامنه‌ای طی سه دور نظرسنجی تعیین شدند. در مرحله دوم، با استفاده از مدل‌سازی ساختاری تفسیری و تحلیل میک مک، روابط متقابل و اولویت‌بندی موانع انجام شد. یافته‌ها نشان داد که سه مانع تغییرات مدیریتی در هنگام پیاده‌سازی سیستم، عدم تعهد و حمایت کافی از جانب مدیریت ارشد سازمان و ناتوانی سازمان در تخصیص بودجه مالی مناسب، تأثیرگذارترین موانع در پیاده‌سازی سیستم برنامه‌ریزی منابع سازمانی می‌باشند. این پژوهش به سازمان‌ها و ارائه‌دهندگان سیستم برنامه‌ریزی منابع سازمانی کمک می‌کند تا با موانع آشنا شده و به بالاترین سطح عملکرد پیاده‌سازی سیستم برنامه‌ریزی منابع سازمان دست یابند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Investigating barriers of Enterprise Resource Planning system implementation (Case study: TCI Esfahan region)

نویسندگان [English]

  • Mohammad Reza Mazaheri tehrani 1
  • Sanaz Shafiee 2

1 MSc, Department of Information Technology Management, Sheikh Bahaee University, Isfahan, Iran.

2 Assistant Professor, Department of Information Technology Management, Payame Noor University, Tehran, Iran.

چکیده [English]

Successful implementation of Enterprise Resource Planning (ERP) systems, along with aligning business operations and integrating data, offers numerous benefits. However, it is often prone to failure as it requires significant resources, time, and extensive changes to organizational processes. This study aims to identify and prioritize the barriers to implementing ERP systems in the Telecommunications Company of Isfahan Province. The research employs a mixed-methods (qualitative-quantitative), exploratory, and applied approach. The statistical population includes IT staff in the Telecommunications Company of Isfahan Province, among whom 15 experts were selected using purposive and snowball sampling methods. Data collection tools consisted of two researcher-designed questionnaires. In the first phase, using the fuzzy Delphi method, 15 key factors were identified out of 55 initial factors derived from a scoping review through three rounds of surveys. In the second phase, interrelations and prioritization of the factors were examined using Interpretive Structural Modeling (ISM) and MICMAC analysis. Findings indicated that three barriers—management changes during ERP system implementation, lack of commitment and adequate support from senior management, and the organization's inability to allocate appropriate financial resources—are the most influential obstacles in ERP system implementation. This research assists organizations and ERP system providers in understanding the challenges of ERP system implementation and achieving the highest level of system implementation performance.

کلیدواژه‌ها [English]

  • Enterprise Resource Planning System
  • Fuzzy Delphi method
  • Interpretive Structural Modeling
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