Regression
Hossein Abbasi Esfanjani
Abstract
This study aims to analyze how emotional labor affects the perception of service quality and customer satisfaction. The research is applied in terms of purpose descriptive and survey in terms of nature, and primary data were collected using a standard questionnaire. The statistical population ...
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This study aims to analyze how emotional labor affects the perception of service quality and customer satisfaction. The research is applied in terms of purpose descriptive and survey in terms of nature, and primary data were collected using a standard questionnaire. The statistical population includes 384 people referred to Jihad Agriculture in East Azarbaijan province and selected through convenience sampling. The data were analyzed with descriptive statistics and hypothesis testing, and fitting the conceptual model was done through the SEM and Lisrel software. Based on the results of statistical analysis and t-statistics, the direct effect of emotional labor on reference master satisfaction and service quality perception and the direct effect of reference master service quality perception on satisfaction were reported as 6.58, 9.12, and 7.47, respectively. Examining the effect of emotional labor on employer satisfaction, with a path coefficient of 0.52, showed that the emotional labor variable directly explains 52% of the changes in the satisfaction variable. The two path coefficients between emotional labor and perception of service quality are 0.69, and the perception of service quality with the employer's satisfaction is 0.74. It also showed that the emotional labor variable indirectly and through the mediating variable of perception of service quality has a 51% effect on the satisfaction variable. The direct and significant effect of emotional labor on the perception of service quality and customer satisfaction was confirmed in the main hypothesis. When the intensity of the indirect effect was examined and determined using the VAF statistic, the value of 49.6% indicated that almost half of the total effect of emotional labor on customer satisfaction was indirectly explained by the mediating variable of service quality perception.
Pathology
zeinab molavi
Abstract
The aim of this study is to analyse how emotional labor affects on the perception of service quality and customer satisfaction. The research is applied in terms of purpose, descriptive and survey in terms of nature and method, and primary information was collected using ...
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The aim of this study is to analyse how emotional labor affects on the perception of service quality and customer satisfaction. The research is applied in terms of purpose, descriptive and survey in terms of nature and method, and primary information was collected using a standard questionnaire. The statistical population includes 384 people who refer to Jihad Agriculture in East Azarbaijan province, who were selected by the available sampling method. The information of the respondents was done with the methods of descriptive statistics and hypothesis testing, as well as the fitting of the conceptual model with the SEM method and Lisrel software. Based on the results of statistical analyzes and t-statistic values; 6.58, 9.12 and 7.47, respectively, the direct effect of emotional labor on the customer satisfaction and perception of the quality of service, as well as the direct effect of the perception of the quality of service by the customer satisfaction were confirmed. Investigating the impact of emotional labor on the customer satisfaction, with a path coefficient of 0.52, showed that the variable of emotional labor directly explains 52% of the changes in the satisfaction variable. Two path coefficients between emotional labor and perception of service quality 0.69 and perception of service quality with customer satisfaction 0.74 also showed that the variable of emotional labor indirectly and through the mediating variable of perception of service quality has a 51% effect on the customer satisfaction. The direct and significant effect of emotional labor on the perception of service quality and customer satisfaction was confirmed in the main hypothesis. Investigating and determining the intensity of the indirect effect using the VAF statistic, the value of 49.6% showed that almost half of the total effect of emotional labor on customer satisfaction is indirectly explained by the mediating variable of service quality perception.
Modeling
Hossein Eghbali; Ebrahim Rajabpour; Zaeemeh Nematolahi
Abstract
Current researches around the axis of strategic management indicate that strategy formulation cannot be the main concern or problem of organizations. Rather, what has become a problem is the lack of alignment between different departments of the organization and the organization's strategies. This research ...
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Current researches around the axis of strategic management indicate that strategy formulation cannot be the main concern or problem of organizations. Rather, what has become a problem is the lack of alignment between different departments of the organization and the organization's strategies. This research tries to provide a model for creating strategic alignment of employees with the interpretive structural modeling approach. The tool of this research was a researcher-made questionnaire that was given to experts (11 university professors and managers and employees of Bushehr gas company). To check the validity of the research tool, content validity was used and the reliability of the tool was calculated with Cohen's kappa index, which was reported as 0.65. In order to conduct the research, first by reviewing the literature, the desired factors were extracted, and then by forming a focus group of university professors and managers of Bushehr Gas Company, eight final factors were selected, which were finally selected using interpretive structural modeling at three levels. The results of the research showed that factors such as the maturity of the organization's culture, employees' perception of the organization's goals, employees' participation in strategy formulation, appropriate reward system and transparency of the organization's mission statement, have the greatest impact on the strategic alignment of employees. Therefore, managers are advised not to ignore the great impact of these five factors if they want to align employees with the organization's strategies.
Pathology
Nahideh Najafi emami; Alireza Bafandeh Zende; Morteza Mahmoodzadeh
Abstract
Organizational leaders know that developing successors is essential to the organization's prosperity in the future. One of the main weaknesses in succession planning is preparing employees to take on new roles in the organization when they need those roles. In this regard, this research was carried out ...
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Organizational leaders know that developing successors is essential to the organization's prosperity in the future. One of the main weaknesses in succession planning is preparing employees to take on new roles in the organization when they need those roles. In this regard, this research was carried out to describe the dark side of succession in the executive organizations of the province. The research method is developmental in terms of objectives, qualitative in data collection, and foundation study in terms of type. The research data were collected with the help of interviews with 21 experts. The participants included academic experts with the academic rank of associate professor and above and organizational experts, senior managers of the executive organizations of the province with a master's degree and above and management experience of 15 years and above. In this research, the source of data was semi-structured interviews. Through open and axial coding, categories and subcategories were shown to relate to each other according to their dimensions and characteristics. After analyzing the data from interviews, first 216 primary codes and then 119 secondary codes were extracted, and finally, 24 concepts were obtained. The results show weak succession in executive organizations based on foundation data theory. Establishing a proper succession system could ensure the long-term survival of the organization and the transfer of experience to the next generation of leaders, as well as provide the necessary preparation for the vacuum created by vacancies in sensitive positions.
Modeling
Masoumeh Afsharinezhad; Mohammad ali Sarlak; Davood Gholamrezaei; Ashraf Rahimian
Abstract
Currently, the insurance industry in Iran is facing challenges such as process complexity, high costs, and declining customer trust. As a result of these challenges, new requirements have emerged to improve performance and increase efficiency in the insurance industry. In this regard, implementing the ...
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Currently, the insurance industry in Iran is facing challenges such as process complexity, high costs, and declining customer trust. As a result of these challenges, new requirements have emerged to improve performance and increase efficiency in the insurance industry. In this regard, implementing the Decentralized Autonomous Organization (DAO) model is proposed as one of the new solutions that can help solve many problems in the insurance industry with the help of blockchain technology and smart contracts. The main objective of this research was to check whether DAO can be implemented in the insurance industry and recognize the challenges of implementing the DAO insurance organization in Iran. In this regard, a qualitative approach and grounded theory methodology were used. Data collection tools included semi-structured interviews, and information was gathered from 16 experts and experienced individuals in the insurance industry and some active professors in the field of blockchain technology selected through the purposive sampling method. Data analysis was done using the Strauss and Corbin method and the paradigm model, and the result of this analysis is the extraction of 317 concepts, 69 categories, and 24 factors. This research is the first to examine the implementation of Dao Insurance Organization and the factors affecting it and identify the implementation challenges in Iran, and provide solutions to address them. In addition, the results and outcomes of implementing this model are discussed.
Regression
Mehdi Mohammadi; Morteza Agha Tehrani; Somayeh Akhlaghiyan; Tahereh Sahrai
Abstract
The purpose of this study was to identify the impact of remediation policies on organizational performance with emphasis on the mediating role of staff competency and toxic partner at Mellat Bank in Isfahan. Avery. The target population of this research is the esteemed personnel of the branches of Mellat ...
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The purpose of this study was to identify the impact of remediation policies on organizational performance with emphasis on the mediating role of staff competency and toxic partner at Mellat Bank in Isfahan. Avery. The target population of this research is the esteemed personnel of the branches of Mellat Bank of Isfahan province, which are divided into three groups: Chief, Deputy and Employee. A total of 168 questionnaires were collected from the selected 200 population. The software used in this study was PLS. According to the findings of this study, remittance policies have a direct and significant impact on organizational performance in Bank Mellat in Isfahan province. In addition, the competence of staff and toxic associates in mediating the effect of remediation policies on organizational performance in Mellat Bank of Isfahan has a significant and significant mediating effect. Therefore, according to the theories presented by the researchers of recent decades, it is clearly clear that the results of the current research do not have any contradictions with the past theories and the results of the current research can be used as a complement to the previous projects.
Regression
Jahan Abdi; Mohammad Adinehvand; Zahra Hajibeigi
Abstract
This research was conducted with the aim of investigating the effect of patriarchy on organizational trauma with the mediating role of ambition of female managers in government organizations of Ilam province. Methodology In terms of the purpose, the research method is a part of applied research, and ...
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This research was conducted with the aim of investigating the effect of patriarchy on organizational trauma with the mediating role of ambition of female managers in government organizations of Ilam province. Methodology In terms of the purpose, the research method is a part of applied research, and in terms of implementation and the method of data collection, it is descriptive and correlational. The statistical population includes all the female managers of government organizations in Ilam province in 1402, numbering 127 people, based on Morgan's table, 95 people were selected for this study by simple random sampling method. The data collection tool in this research was Cheng et al.'s patriarchy questionnaire (2000), Steinkamp's organizational trauma questionnaire (2014) and Zohragin Schmidt's leadership questionnaire (2008). The validity and reliability of these questionnaires were confirmed through face validity and Cronbach's alpha. Findings The results of this research showed that the relationship between organizational ambition and organizational trauma (-0.639) is negative and significant, the relationship between organizational patriarchy and organizational trauma (0.351) is positive and significant, and the relationship between organizational patriarchy and organizational ambition (976) -0/) was negative and significant. Also, the research results showed that the relationship between organizational patriarchy and organizational trauma with the mediating role of organizational ambition (0.624) was positive and significant. The results of this research showed that patriarchal management causes organizational problems, and in this regard, organizational ambition can act as an effective factor in improving performance and reducing trauma in organizations. Therefore, it is suggested that managers act by creating motivation, healthy competition and promoting a positive work environment in order to achieve growth and progress in the organization and prevent organizational trauma.
Causation
Esmaell Omranzadeh; Elmira Shakeri
Abstract
In the last two decades, attention to the sustainable management of human resources as a new paradigm has grown significantly in the advanced and industrialized countries of the world. Accordingly, the current research aimed to provide a conceptual model to explain the obstacles to the implementation ...
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In the last two decades, attention to the sustainable management of human resources as a new paradigm has grown significantly in the advanced and industrialized countries of the world. Accordingly, the current research aimed to provide a conceptual model to explain the obstacles to the implementation of sustainable human resource management in the National Company of Petrochemical Industries. In this qualitative research, Atlas T exploratory analysis software, database analysis method, and coding based on the inductive approach were used. The results were obtained from 19 semi-structured field interviews and documents. A combination of purposive, snowball, convenience, and theoretical sampling methods were used to select the samples. The results indicated that causal conditions of “inability to attract skillful and talented human resources", "inability to maintain skillful and talented human resources and inability to direct skillful and talented human resources", and "legal responsibility and value system” along with intervener conditions of “labor conditions, customer conditions, management factors, and macro-environment conditions” shape the phenomenon of instability of human resource management, the instability of work systems, the absence of cybernetic management, the lack of systemic thinking, and imbalance in a context of environmental complexities and managers as well as cultural perspectives. These factors construct illegality of management actions, lack of legitimacy of management actions, lack of attention to creating common mental models, lack of awareness strategy, and consequence of individual, organizational, social, economic, and environmental.
Modeling
Rasoul Khazaei; Morteza Hazrati; Nima Ranji Jafarudi
Abstract
In today's complex and dynamic world, organizations increasingly face a variety of crises, including natural, economic, social, and moral. These crises threaten the performance and survival of organizations and affect the mental health and well-being of employees. One of the key challenges organizations ...
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In today's complex and dynamic world, organizations increasingly face a variety of crises, including natural, economic, social, and moral. These crises threaten the performance and survival of organizations and affect the mental health and well-being of employees. One of the key challenges organizations face after a crisis is managing moral distress among employees. Therefore, this study aimed to design a model of crisis management with the approach of moral distress management with a mixed method. This research is an applied study in terms of purpose and exploratory in terms of nature. The collected data were analyzed by using a mixed (qualitative-quantitative) approach. To identify the components of the model, qualitative method and semi-structured interviews were used. In the qualitative part, 15 experts, including top academic professors of public administration and senior managers of Iranian medical sciences, selected through a targeted sampling method, participated in the study. The Foundation's data analysis method and MaxQuda software were used to analyze the qualitative data. In the quantitative part, the structural equation modeling approach was used through PLS software to fit the designed model. The quantitative statistical population consisted of 245 managers, experts, and employees of the University of Medical Sciences who were selected by stratified random method. The data collection tool was a questionnaire developed based on the qualitative findings, whose validity and reliability were confirmed. The qualitative section showed that seven main categories, including job stress, moral distress, crisis management, coronavirus situation, organization strategy, professional ethics, and job burnout, as well as 15 sub-categories, were identified. The quantitative part showed a meaningful relationship between crisis management and the moral distress management approach and factors, and the designed model has an acceptable fit. Crisis management with the moral distress management approach can help improve the performance of organizations, increase employee satisfaction, and ultimately, increase the resilience of society
Regression
Parvaneh Sadeghi; Houshang Taghizadeh; Ali Ghorbani
Abstract
This study investigated the impact of soft skills on managers' critical thinking and innovative behavior. This research is applied-developmental in terms of purpose and a descriptive survey from the point of view of methodology. The statistical population of the study included managers of government ...
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This study investigated the impact of soft skills on managers' critical thinking and innovative behavior. This research is applied-developmental in terms of purpose and a descriptive survey from the point of view of methodology. The statistical population of the study included managers of government organizations. The sample size was 17 people selected through the theoretical saturation limit method. The research tool was a researcher-made questionnaire. Data analysis was done using the Dimtel method. The results showed that the most influential factors on critical thinking were creativity and problem-solving, and regarding the intensity of the influence of soft skill components, creativity and problem-solving, lifelong learning, teamwork and teamwork, professional ethics, and communication, respectively, have had the most impact. Also, among the influential components of soft skills, lifelong learning is the most influential factor that impacts innovative behavior. As a general result of the research, lifelong learning is like a driving engine that, if it works properly, can cause rapid movement of innovative behavior, professional ethics, communication, and team and group work; consequently, critical thinking can improve the organization in today's competitive world.
